IT Specialist - Operation & Project

Company Overview:

Elsewedy Electric PSP operates under the Engineering & Construction sector of Elsewedy Electric Group.

PSP is the group’s EPC arm, responsible for delivering large-scale energy and infrastructure projects. We provide end-to-end solutions across power generation, power transmission, and water projects throughout Egypt and the MENA region, with a recent expansion and growing presence in Europe, including Hungary.

About the job

EEPSP are looking for an IT Specialist - Operation & Project to manage day-to-day IT operations, provide technical support, and maintain secure and stable systems. The role also involves working with internal teams to deliver technology solutions that support overall business needs.

Key Responsibilities:

• Provide Unified Communication support.
• Follow up on hardware maintenance activities.
• Support meeting rooms, conference calling systems, and related equipment.
• Maintain software and hardware across Head Office and various project locations.
• Assist in implementing IT solutions.
• Support monitoring of application performance and issues and escalate to emergency resources when necessary.
• Install computer equipment and peripherals for full network setups and end-user workstations.
• Provide printing, scanning, and copier support services.
• Deliver basic training to end users.
• Provide support for user devices, including PCs, tablets, and mobile phones.
• Receive user calls and inquiries and respond according to the agreed SLA.
• Provide on-call support outside working hours as per SLA.
• Offer hands-on technical support in deploying, configuring, and supporting PSP standard applications.

Requirements:

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 3 years of experience in IT support, system administration, or a related field.
• Proficiency in operating systems: Windows, Linux, and macOS.
• Strong troubleshooting skills across hardware, software, and networks.
• Good communication and teamwork abilities.
• Very good English command.

Nice to Have:

• Relevant certifications (CompTIA, Cisco, Microsoft).
• Knowledge of ITIL