IT Specialist & Team Manager (Infrastructure, Systems & Support)

We are seeking a highly motivated IT Specialist & Team Manager to lead our IT operations while providing hands-on technical expertise across infrastructure, systems administration, cybersecurity, and end-user support. This role combines technical leadership with team management responsibilities, ensuring the reliability, security, and continuous improvement of our IT environment.

The ideal candidate is an experienced IT professional who enjoys solving complex technical challenges, managing projects, and developing high-performing teams.

Key ResponsibilitiesIT Leadership & Team Management

• Lead, mentor, and manage the IT support and infrastructure team.
• Set team objectives, KPIs, and performance standards.
• Coordinate IT projects, system upgrades, and technology implementations.
• Manage vendor relationships and external service providers.
• Develop and maintain IT policies, procedures, and best practices.
• Plan and manage IT budgets, hardware procurement, and software licensing.

Infrastructure & Systems Administration

• Manage and maintain servers, networks, cloud services, and IT infrastructure.
• Monitor system performance, availability, and security.
• Administer Microsoft 365, Active Directory, Azure, and related technologies.
• Ensure business continuity through backup and disaster recovery strategies.
• Implement and maintain cybersecurity measures and compliance requirements.

Technical Support & Operations

• Oversee IT helpdesk operations and support escalations.
• Troubleshoot hardware, software, network, and system issues.
• Manage user accounts, permissions, and access controls.
• Support onboarding and offboarding processes for employees.
• Maintain IT asset inventory and documentation.

Security & Compliance

• Implement security policies and risk mitigation measures.
• Conduct regular security assessments and vulnerability management.
• Ensure compliance with company and industry standards.
• Respond to and manage security incidents when required.

RequirementsEducation

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience

• 5+ years of IT infrastructure, systems administration, or technical support experience.
• 2+ years of team leadership or management experience.
• Experience managing enterprise IT environments.

Technical Skills

• Microsoft 365 Administration
• Azure / Cloud Services
• Active Directory & Group Policies
• Windows Server Administration
• Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls)
• Endpoint Management & Security
• Cybersecurity Best Practices
• Backup & Disaster Recovery Solutions
• IT Service Management (ITIL knowledge preferred)

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certifications
• CompTIA Network+
• CompTIA Security+
• ITIL Foundation
• Cisco CCNA (preferred)

Soft Skills

• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Strong problem-solving and analytical thinking.
• Ability to manage multiple projects and priorities simultaneously.
• Proactive, organized, and results-driven mindset.

What We Offer

• Competitive salary and benefits package.
• Career growth and leadership opportunities.
• Modern technology environment.
• Professional development and certification support.
• Collaborative and innovative workplace culture.

Indeed Summary

Join our growing organization as an IT Specialist & Team Manager. You'll lead IT operations, manage infrastructure and security, support users, and drive technology initiatives while leading a talented IT team. This is an excellent opportunity for an experienced IT professional looking to combine technical expertise with leadership responsibilities.

Work Location: In person