IT Summer Intern

Position Overview

The Summer IT Intern supports the IT department in maintaining systems, troubleshooting technical issues, and assisting with daily IT operations. This role provides hands-on experience in a real-world IT environment while contributing to ongoing projects and support tasks.

Key Responsibilities

• Provide Tier 1 helpdesk support for hardware, software, and network issues
• Assist with device setup and deployment (PCs, laptops, mobile devices, printers)
• Perform basic troubleshooting for Windows, Microsoft 365, and common business applications
• Support user account management (password resets, access provisioning)
• Document incidents, solutions, and procedures in the IT ticketing system
• Assist with network monitoring and system checks
• Help maintain inventory of IT equipment and assets
• Participate in IT projects such as upgrades, migrations, disposing of equipment or system rollouts
• Follow company security policies and best practices

Required Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or related field
• Basic understanding of:
  • Windows OS
  • Networking fundamentals (IP, DNS, DHCP)
  • Microsoft 365 / Office applications
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team

Preferred Qualifications

• Experience with:
  • Active Directory / Entra ID
  • Helpdesk or ticketing systems
  • PowerShell or basic scripting
• Familiarity with:
  • Hardware troubleshooting
  • Printers and peripheral devices

Learning Opportunities

• Exposure to real-world IT operations and infrastructure
• Hands-on experience with enterprise tools and systems
• Mentorship from experienced IT professionals
• Participation in live projects and deployments