IT Supervisor

Key Responsibilities:

• Manage and support IT infrastructure and systems across operations

• Handle system integrations and ensure smooth connectivity between platforms

• Lead and support IT-related projects from planning to implementation

• Troubleshoot technical issues and provide effective solutions

• Coordinate with different departments and external vendors

• Ensure system security, performance, and operational efficiency

IT Management & Security

• Maintain good working relationships with IT vendors/ suppliers/ consultants to obtain the required IT equipment/ hardware/ software/ support services in a timely manner.
• Ensure that robust contingency, risk management, disaster recovery and business continuity plans are in place to mitigate the effects of any possible halts or impediments to the IT system.
• Lead the implementation of the IT security architectures to ensure a high degree of protection against accidental or unauthorized modification, destruction, and disclosure of information.
• Take the necessary measures to ensure the highest level of technological support, data security and safety of the internal network according to the applicable security rules.

Web & Applications

• Liaise with all Departments to determine Thinnies’ entire need of hardware, software, networks, internet, facilities, and related equipment required to achieve business objectives & requirements.
• Manage all activities related to Network (LANs, WANs, & wireless) and database installation, configuration, maintenance, upgrade and troubleshooting to ensure smooth business operations and fulfilment of Thinnies’ IT Infrastructure needs.
• Ensure timely back-up of database on a regular basis for all required files and data and ensure all backup tapes or disks are stored in a secured and safe place.

Technical Support

• Manage all technical support activities across Thinnies’ functions, review incident/ problem logs and records, and ensure all incidents/ problems are resolved in a timely manner to ensure a smooth flow of operations.
• Ensure that the Officer – Technical Support maintains an accurate and up-to-date tracing log of all IT related devices including hardware serial numbers, licenses, and to whom it is assigned.
• Review trends analysis of recurring problems/ incidents to determine the major incident/ problem recurring types, key problem areas, hardware types and set plans to minimize and prevent these problems/ incidents.
• Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.

Requirements:

• Previous experience in the F&B or hospitality field is preferred

• Strong technical knowledge in hardware, software, networking, and POS systems

• Experience in project management and system integration

• Good problem-solving and communication skills

• Ability to work under pressure and manage multiple tasks