IT Support

About the Role:

The IT Technical Support is responsible for providing first-line technical support to end users, ensuring the smooth operation of IT systems, hardware, and software across the group companies. This role involves troubleshooting technical issues, resolving user problems, and maintaining IT assets to support day-to-day business operations.

Key Responsibilities:

• Respond promptly to technical support requests via phone, email, or ticketing system “ManageEngine”.
• Manage and monitor Antivirus Solution, Attendance Portal, Endpoint Central, ServiceDesk, and Mobile Device Management (MDM) to ensure smooth operations.
• Experience in Supporting calls related to Microsoft 365 applications such as OneDrive, SharePoint, Teams etc.
• Diagnose and resolve hardware, software, network, and system issues.
• Install, configure, and maintain desktop and laptop computers, printers, scanners, and mobile devices.
• Support software applications (Windows OS, Microsoft Office, VPNs, antivirus, etc.).
• Maintain user accounts, passwords, and security access through Active Directory or similar systems.
• Assist in system upgrades, patch management, and IT inventory tracking.
• Document technical issues, solutions, and processes.
• Collaborate with other IT team members and escalate issues when necessary.
• Provide remote and on-site support as needed.

Skills & Performance

• Determination and "roll up the sleeves" and deliver tasks as needed.
• Highly driven, and self-motivated.
• Problem solving skills, proven ability to think logically.
• Work well in a team.
• Continuous learning mindset.
• Highest standards of accuracy and precision.

Qualifications

• Diploma or bachelor’s degree in information technology, computer Science, or related field.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Minimum 2–3 years of experience in a similar technical support role.
• Prior experience in tech support, desktop support, or a similar role.
• Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise software.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with helpdesk systems and remote support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and under pressure.

Job Type: Full-time