IT Support

IT Support

Location: Pittsburgh/Northshore office location

· Part-time 20 hours per week, year-round

· $25 per hour

· Office based with 2 days per week required in office, remainder of the part-time hours can be done remotely

Company Description

Girl Scouts is the preeminent leadership development organization for girls in kindergarten through twelfth grade, and our mission is to build girls of courage, confidence, and character. At Girl Scouts Western Pennsylvania, we’re committed to providing every girl the chance to practice a lifetime of leadership, adventure, and success.

Role Description

As IT Support, you will provide frontline technical support to staff by troubleshooting hardware, software, and basic network issues. You will support the IT department needs including user administration, hardware lifecycles, and hardware deployment, including inventory of IT assets.

Essential Duties

· Perform basic problem solving and provide assistance on various software applications and hardware systems for printers, laptops, tablets and password resets

· Assist with implementation of technology projects

· Assist with the maintenance of the inventory and helpdesk systems

· Document issues, solutions, and recurring trends to support improved service and training/onboarding

· Assist with the installation, configuration, and maintenance of laptops and related equipment and devices

· Manage user lifecycle including provisioning and deprovisioning accounts, manage licenses and troubleshooting access in Microsoft 365 (Exchange, Teams, SharePoint) and RingCentral (calls and voice messaging)

QUALIFICATIONS:

Skills & Core Competencies

· Strong problem-solving capabilities

· Demonstrated experience in Microsoft 365 applications and administration

· Experience using ticketing system preferred, or willingness to learn

· Basic knowledge of networking (wi-fi, VPN, printers, IP addresses)

· Ability to work and maintain a flexible work schedule

· Have reliable transportation

Education, Experience, and Certifications

· Associate’s degree in IT or equivalent experience

· 1+ years of technical support experience preferred

· A+ or any other industry certifications complete or in progress

Summary and Benefits

Girl Scouts Western Pennsylvania is one of three Girl Scout councils in Pennsylvania. We are a 501(c)(3) non-profit organization that supports 27 counties in western Pennsylvania. Background checks are required.

· 401k plan with employer match; both pre-tax and ROTH options

· PTO

Our Commitment to Inclusion and Belonging

We are an equal opportunity employer, and we are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.

TO APPLY:
Apply today to be part of our mission to help build girls of courage, confidence, and character, who make the world a better place.

Pay: From $24.86 per hour

Benefits:

• 401(k) matching
• Referral program

Work Location: In person