IT Support

Job Title: IT Support

Location: Lexington, NC

Duration: 3 Months (Temp to Hire)

Shift: Monday to Friday (8:00 AM - 5:00 PM Three days, and Two days 10:00 AM - 7:00 PM)

Job Description:

• Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking.
• Monitor installed systems, identify problems, and take corrective action.

Roles and Responsibilities:

• Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.
• Responsible for managing the technical support needs of the site. This includes overseeing new hire onboarding, maintaining onsite printers, and addressing all technical issues on the premises.
• As the primary point of contact for IT at this location, the contractor must be approachable and customer-focused, acting as the face of the IT department.
• responsibilities include issuing laptops, replacing hardware, and performing software updates. Support is provided through an internal ticketing system, where ticket volumes can range from 10 to over 60 per day.
• The contractor will manage tickets and cases via chat, rather than through a call center environment, though in-person assistance is also required, as this is an onsite role in a full office environment.

Requirements:

• 1-3 years technical experience a plus.
• Previous experience troubleshooting desktop, printer and notebook issues.
• Very strong user and support of MSOffice.
• 2+ Years of IT Experience: Proficiency with hardware management, including building systems, providing training, and assembling laptops.
• Relevant certifications are a plus. Familiarity with networking concepts is also required. While a degree is not mandatory, it is considered an advantage. Basic troubleshooting experience with printers is also necessary.
• 2+ Years of Customer Service Experience: Strong customer service skills, including professional phone etiquette and the ability to interact effectively with internal staff.
• Networking Experience: Understanding of network infrastructure, with the ability to troubleshoot network-related issues and a solid grasp of networking concepts.
• Windows Experience: A strong working knowledge of Windows operating systems is required.
• VPN Experience preferred

(Desktop, Desktop Support, Helpdesk, Help desk, Help-desk, System Desktop, Application Support, IT Support, Tech Support, Technical Support, Service Desk, Troubleshoot, Print driver, Software, hardware, Monitor, PC, MAC, Laptop, Printer, Notebook, PC, Computer, Printer, Laptop, MS Office, Office 365, Networking, LAN, WAN, VPN, Hardware, Software, Help Desk Support, IT Support Specialist, Desktop Support, Technical Support, Service Desk Analyst, End User Support, IT Helpdesk, Troubleshooting hardware & software, Desktop support, Laptop support, Printer support, Network troubleshooting, Application support, Ticket resolution, Issue escalation, Windows OS, Active Directory, Ticketing systems, ServiceNow, Jira, Zendesk, Remote support tools, TCP/IP, LAN/WAN, Network connectivity, VPN support)

#REQNon-IT

Job Types: Contract, Temp-to-hire

Pay: $25.00 - $30.00 per hour

Ability to Commute:

• Lexington, NC 27295 (Required)

Work Location: In person