IT Support

We’re Hiring: IT Support Executive – Debt Collection (Experience Preferred!)

Location: R M Debt Collection L.L.C., Sharjah
Employment Type: Full-Time

Position Overview

We are seeking a proactive and detail-oriented IT Support Executive to join our team at RM1. This role is critical in ensuring the smooth functioning of IT systems that support our debt collection operations, including system integrations, data handling, and user support.

The ideal candidate will have strong technical skills, experience in handling operational systems within a fast-paced environment, and preferably prior exposure to debt collection or financial services.

Key Responsibilities

IT Support & Operations:

• Provide day-to-day IT support, including troubleshooting hardware, software, and network issues
• Ensure smooth functioning of collection systems, dialers, and internal platforms
• Support onboarding of banking and financial clients from a systems and IT perspective
• Coordinate with external vendors for system maintenance and upgrades

System Monitoring & Reporting:

• Monitor system logs and log reports to ensure system performance, security, and compliance
• Identify and escalate any anomalies, errors, or system issues in a timely manner
• Maintain accurate records of IT incidents, resolutions, and system performance

Data Management & Transformation:

• Handle and process operational data required for collections and reporting
• Creatively solve data transformation challenges, including extracting and converting data from PDFs into structured formats such as .csv or .xlsx files
• Ensure data accuracy, integrity, and usability for business operations

Documentation & Compliance:

• Maintain proper documentation of IT systems, processes, and configurations
• Ensure adherence to internal policies and regulatory requirements, especially in handling sensitive financial data

Required Skills and Qualifications

• Bachelor’s degree in Information Technology or a related field
• 2–4 years of experience in IT support or a similar role
• Experience in a debt collection agency or financial services environment is highly preferred
• Strong knowledge of IT systems, Microsoft Office, and data handling tools
• Ability to monitor logs, troubleshoot issues, and maintain system performance
• Strong problem-solving skills, especially in data extraction and transformation
• Good communication and organizational skills

Key Attributes

• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and data accuracy
• Proactive and solution-oriented mindset
• Professional and ethical handling of sensitive information

What We Offer

• All benefits as per UAE Labour Law
• Competitive salary package
• Opportunities for professional growth and development
• A supportive and dynamic work environment

How to Apply:

Interested candidates who meet the above criteria are encouraged to apply.

Send your CV to: hr@rm1.ae

Subject Line: Application for IT Support Executive

Job Type: Permanent

Pay: AED3,500.00 - AED4,000.00 per month

Experience:

• Debt Collection Agency : 1 year (Preferred)
• IT field : 2 years (Preferred)

Location:

• Sharjah (Sharjah) (Required)

Work Location: In person