IT Support

IT Support (ServiceDesk Management Team)

Pain Point / Skillset Focus: Endpoint / Mobility Specialist (MDM / Azure)

Location: Nashville - Onsite (5 days/week)

Compensation: $80,000 - $85,000 base salary

Overview

We are seeking a hands-on Mobile Device Technician to support the deployment, management, and ongoing support of a large-scale mobile environment. This role will play a key part in designing and executing mobile device management (MDM) processes, supporting end users, and ensuring devices are configured, secure, and operating efficiently.

This is an excellent opportunity for someone who enjoys both technical execution and process improvement within a growing mobile infrastructure.

Key Responsibilities

Configure, deploy, and support approximately 470+ mobile devices (iOS and Android), including smartphones and tablets
Design and document standard operating procedures (SOPs) for mobile device management using Azure-based platforms
Perform device imaging, provisioning, and updates to ensure consistency across all devices
Provide Tier 1 / Tier 2 support for mobile device issues, including troubleshooting hardware, software, and connectivity problems
Manage mobile device lifecycle including setup, maintenance, updates, and decommissioning
Partner with internal teams to ensure devices meet security, compliance, and operational standards
Maintain accurate inventory and documentation of all mobile assets

Qualifications

2-5+ years of experience supporting mobile devices in an enterprise environment
Experience with Mobile Device Management (MDM) tools and platforms (Intune preferred)
Strong familiarity with Microsoft Azure environments
Hands-on experience supporting iOS and Android devices (phones and tablets)
Experience with device imaging, provisioning, and deployment at scale
Ability to troubleshoot Tier 1 / Tier 2 technical issues independently
Strong organizational skills with attention to documentation and process

Preferred Experience