IT Support

IT Support

Company: Essmann
Location: New York, New York, United States
Employment Type: Full-Time
Salary: $45 - $55 USD per hour

Job Overview

Essmann, a specialist in high-quality custom cabinetry, furniture, and millwork, is seeking a dedicated and proficient IT Support professional to join our team in New York. For decades, Essmann's Cabinetry and Millwork has been committed to exceptional craftsmanship, providing tailored solutions for corporate, church, and other unique environments. We are looking for an individual who can provide reliable technical support to our entire organisation, ensuring our IT systems run smoothly to support our design, production, and administrative functions. The ideal candidate will be a proactive problem-solver with excellent communication skills, capable of maintaining and improving our technological infrastructure.

Responsibilities

* Provide first-line technical support to all staff for hardware, software, and network-related issues.
* Install, configure, and maintain computer systems, software applications, printers, and other peripherals.
* Troubleshoot system and network problems, diagnosing and resolving hardware or software faults in a timely manner.
* Manage user accounts, including setup for new starters and handling access permissions.
* Respond to IT support tickets, prioritising and managing several open issues at one time.
* Maintain a comprehensive inventory of all IT assets and ensure equipment is properly managed.
* Assist with the implementation of new systems and IT projects as required.
* Develop and maintain local IT documentation and user guides.
* Ensure the security of our IT systems and help to implement best practices across the company.

Qualifications

* Proven experience in a similar IT support or helpdesk role.
* Strong working knowledge of Windows operating systems and Microsoft 365/Office suite.
* A solid understanding of basic networking principles (TCP/IP, DNS, DHCP, Wi-Fi).
* Experience with hardware troubleshooting and component replacement.
* Excellent problem-solving skills and a logical, methodical approach.
* Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical colleagues.
* A customer-focused attitude and a commitment to providing high-quality support.
* Relevant IT certifications (e.g., CompTIA A+, Microsoft) are advantageous but not essential.
* The ability to work independently and effectively manage a varied workload.