IT Support

Job Overview

Murphy Painters, Inc., a leading, Florida-based painting company specialising in high-quality commercial and residential projects, is seeking a dedicated and skilled IT Support professional to join our team. We are committed to delivering excellent service and superior craftsmanship, and this role is essential to maintaining the operational efficiency that underpins our success. The ideal candidate will be responsible for providing comprehensive technical support to our staff, ensuring the smooth and secure operation of our IT systems and infrastructure. This is a full-time position based in Mississippi State, Mississippi, United States, with a competitive salary range of $45 - $55 per hour.

Responsibilities

• Serve as the first point of contact for all IT support requests from employees, providing timely and effective solutions for both in-office and remote staff.
• Diagnose and resolve hardware, software, and network issues, including problems with desktops, laptops, and mobile devices.
• Install, configure, and maintain computer systems, peripherals, software applications, and user accounts.
• Manage user access, permissions, and security settings across various platforms, including Microsoft Office 365.
• Assist in the development and enforcement of IT policies and procedures to ensure system integrity and data security.
• Provide technical support for business-critical applications and project management tools.
• Maintain an accurate inventory of all IT assets, including hardware, software licences, and peripherals.
• Escalate complex technical issues to senior team members or external vendors when necessary, managing the issue until resolution.

Qualifications

• Proven experience in a helpdesk or IT support role.
• Strong working knowledge of Windows operating systems and common hardware components.
• Proficiency with Microsoft Office 365 administration and support.
• Excellent troubleshooting and problem-solving skills with a logical, methodical approach.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical colleagues.
• A customer-focused attitude and a commitment to providing high-quality support.
• The ability to work independently, manage priorities, and handle multiple tasks effectively.
• A relevant qualification or certification in Information Technology or a related field is desirable but not essential.