IT Support Analyst

Would you like to work for a global company with small company values like teamwork and a commitment to excellence? At Novum, our mission is to ensure excellence where everyone works as an integral part of the team to get the job done. We provide ongoing training, mentoring, and professional development. As part of the Novum Pharmaceutical Research Services team you will work with inspiring managers and talented coworkers who are all empowered to make significant and lasting contributions to the world we live in.

Position Summary:

Provide technical assistance, answer questions, or resolve computer problems for users in person, via telephone or from remote locations.

Essential Responsibilities:

• Responsible for assisting in the setup, changes, and configuration of network and O365 users, user environments, directories, security groups and documentation associated with these actions.
• Responsible for executing the backup and archive requests via Veeam.
• Responsible for installation, troubleshooting/repair, disposal and documentation according to procedures, of all hardware and software that are installed, upgraded or changed at Novum sites.
• Responsible for maintaining and keeping Information Technology’s asset and other databases current, operational and in conformance with procedures, affectively applying Change Control.
• Responsible for User Support via Help Desk or IT Request system. May require after hours Support and participation in Help Desk call rotation.
• Responsible for assisting Novum employees who submit intranet IT requests and New Hire Onboard or Offboard requests, responding appropriately to help desk calls and participating in the support rotation.
• Questions and issues are primarily related to:
• Password and account lock outs
• Microsoft Office products
• Microsoft Access
• Acrobat Reader, Standard and Professional
• Chrome Internet browsers
• Enterprise secure document transfer ShareFile
• Network and local printing
• Canon Image runners and Fax devices
• MS Teams and Teams Rooms
• Windows 10 and greater Operating Systems
• Assist in monitoring and maintaining network stability, record System Downtime.
• Assist in managing enterprise Anti-Virus including assuring that clients are current on virus definition packages.
• Assist in Vulnerabilities Mitigation.
• Assist in managing PBX and or IP/SIP Phones.
• Monitor critical freezer, refrigerator and room logs for temperature deviations and prepare reports monthly.
• Other duties as assigned.

Qualifications:

• Associates degree or certificate program in technology with nationally recognized/accredited institute, university or college, or equivalent combination of education and experience.
• At least one year related experience in a business environment, preferably Health Care.
• CompTIA A+ Technician or other Certification a plus.
• Knowledge of MS Operating Systems, MS Office Suites, Office 365, Internet Browsers/software, Anti-Virus/Vulnerability or Endpoint protection, WAN basics, DHCP, DNS, Routing basics and hardware/software problem identification and resolution.
• This position may require occasional travel.

Licensing/Certification Requirements

• No licenses or certifications required for this position. CompTIA A+ Technician or other Certificate a plus.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What are your salary requirements?

Experience:

• Help desk: 1 year (Preferred)

Work Location: In person