IT Support Analyst II

Our client currently has a temporary opening for an IT Support Analyst II for their IT Group at their Los Angeles (Union Station ) Headquarters Office in downtown Los Angeles.

The temp labor assignment is up to 6mos and currently work a 9/80 schedule starting as early as 6:30am – 4:45pm with every other Friday off. This position is an everyday in person position providing IT support.

This is the intermediate level position performing Information Technology Support Analyst II job duties. The main responsibilities include:-Intake of calls or walk ins and creating tickets within ServiceNow-Assist with loaner pool for users in iHub-Setting up and supporting conference room with AV/VC equipment-Troubleshoot and install software.-setting up and troubleshooting personal mobile device setups-Set up of conference rooms/committee rooms for hybrid Zoom meetings.

Knowledge of the following applications:

• Granicus
• Zoom
• ServiceNow
• Tanium
• SCCM
• Windows 11
• MS Office (Word,Outlook,etc)
• MS Teams
• Adobe
• Active Directory
• CheqRoom
• WS1

Special Requirements

• Troubleshooting hardware and software issues
• Setting up and supporting conference room with AV/VC equipment
• Will be working in Union Station in person (not hybrid)
• Able to use ACD (automatic call distribution)

Experience Qualifications:

• Education and Experience: Bachelor’s degree from an accredited college or university in a related field and two years of relevant experience.
• General Required Knowledge of: Principles and practices of information technology and operations; operational characteristics of various computer systems, word processing, spreadsheets, and other software applications; principles of hardware and software installation and current office procedures; Information Technology practices and standards and disaster recovery practices; and current office technology and equipment.
• Help Desk Required Knowledge of: Software licensing compliance; help desk application software; hardware, networking and software support techniques, operations and usage, and standard features and functions of latest personal computer operating system; office productivity suite; and advanced operations of laptops, projectors, digital cameras, video cameras, and mobile devices.
• General Required Skills and Abilities to: Use independent judgment and exercise discretion; problem solve; prioritize and multi-task; communicate clearly and concisely, both verbally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work independently and in a team environment; lead and train; and operate current office equipment including computers and supporting applications.
• Personable, Team Player, Flexible, Multitask and handles pressure well.
• Detail orient, Organized, Strong Written and Verbal Communication skills a must.
• Local Candidates (Southern California)
• No Cal PERS membership
• No H1B candidates

Pay: $46.52 - $50.54 per hour

Work Location: In person