IT Support Analyst / IT Support Analyst, Sr - Public Works

INFORMATION TECHNOLOGY SUPPORT ANALYST / SENIOR IT SUPPORT ANALYST – PUBLIC WORKS

This recruitment is open for two weeks, closing on Thursday, April 16, 2026.

Position is on-site/in-person within the Public Works Department and is part of a flexible classification. Qualified candidates may be hired at either level based on their experience, education and training as determined by the hiring authority.

Pay Grade: 108/111

Annual Salary Range

• IT Support Analyst: $53,100 - $78,300
• Senior IT Support Analyst: $62,700 - $92,500

The successful candidate’s placement in the salary range will depend upon previous experience in a similar role. The placement shall not exceed the midpoint of the salary range.

The City of Tempe offers a comprehensive benefits package including:

• 13 Paid Holidays and 1 Personal Day
• Vacation Accrual starts at 9.33 hours/month. Higher monthly vacation accrual rates may be available with prior ASRS service.
• Sick Leave Accrual; 8 hours/month
• Medical, Dental and Vision Benefits
• Wellness Program Discount on health premiums
• Medical Reimbursement Program; $61.16/month
• Tuition Reimbursement; $6,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457, 401K, and Employer contribution
• Position is eligible for up to 24 hours of floating holiday leave

To view the employee benefit summary, please visit:

Employee Benefit Summary

Department / Division:

Public Works / Technical Services

Job Type:

Full-Time Regular

This position is classified as safety sensitive. Employees in safety sensitive positions are prohibited from all marijuana usage whether medical or recreational.

Schedule:

Monday – Friday, 7:00 a.m. – 3:30 p.m.

This position is on-site/in-person within the Public Works Department.

Job Number:

RC# 902444

DESCRIPTION / ESSENTIAL FUNCTIONS

This position provides technical support by assessing, troubleshooting, and following established guidelines to solve Information Technology (IT) hardware, software and networking issues. Responds to requests for assistance via calls as well as remote or onsite assistance

Duties include, but are not limited to the following

• Provides initial IT assistance to all city departments, both remotely and in-person. Answers end-user phone calls, processes incidents and service requests placed to Support Services.
• Installs software and hardware and troubleshoots IT issues on-site or using remote network technology tools.
• Assists city departments with relocation, installation, and new equipment set up.
• Configures end-user computing devices, network printers, mobile devices, VPN connectivity, workstation IP addresses, system settings, and imaging operating system software for the city's workstation computers and mobile devices.
• Refreshes out of warranty equipment on a rolling replacement cycle for all city departments. Processes equipment for vendor pickup, and updates asset database records.
• Assists the IT warehouse service center with imaging, warranty repairs, and general warehouse duties.
• Maintains stock levels of commonly used IT equipment based upon the department’s inventory standards.
• May perform responsibilities of a similar nature and level as assigned.

REQUIREMENTS

Experience:

IT Support Analyst:

• One (1) year of experience in customer service, or related experience.

Senior IT Support Analyst:

• Three (3) years of experience in service desk support, or related experience.

Candidates must have the minimum amount of work experience. Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicant’s full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.

Education:

IT Support Analyst:

• High school diploma or GED.

Senior IT Support Analyst:

• Equivalent to an associate or vocational/technical school degree in Computer Information Systems, Business Management or related field.

The term “equivalent” means that directly related work experience exceeding the required work experience will substitute in equal one-year increments for college-level education (2 additional years for an associate degree and 4 additional years for a bachelor’s degree).

Professional Licensure and/or Certifications:

• Valid driver's license.
• Senior IT Analyst: Certification from CompTIA, Microsoft, or Google

Additional:

Applicants considered for this job classification must pass the following:

• Criminal history review
• Post offer/pre-employment drug and alcohol screen.

For a complete list of City of Tempe job descriptions go to:

Job Descriptions | City of Tempe, AZ

This position is FLSA Exempt which means employees are not eligible for overtime compensation and/or compensatory time.

Employees in this position are represented by the United Arizona Employee Association (UAEA)

EQUAL EMPLOYMENT OPPORTUNITY: The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at 480-350-8276. Requests should be made as early as possible to allow time to arrange the accommodation.