IT Support Analyst (L1 & L2/Desktop/Helpdesk/SAP Support)

In this role, you will provide first- and second-level support, primarily to our global employees across many different sites in the company, supporting all levels of the organization.

JOB RESPONSABILITIES / ROLES

Your main tasks will include:

• Ensure timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issues
• Provide and ensure prompt and effective troubleshooting, resolution and documentation of all problems and service requests.
• Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages.
• Manage deployment and rollout of software and hardware.
• Maintain an accurate inventory of GIT clients’ assets.
• Create and maintain our knowledge base to support our users.
• Ensure all our network assets are secured by collaborating with our Cybersecurity team.
• Update problem management database with timely and meaningful information in accordance with desktop service levels.
• Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors.
• Utilize knowledge base used to assist in troubleshooting efforts. Share experiences with other team members.
• Assist in the deployment of desktop PC’s and peripherals.
• On-board new employees with GIT orientation to computer assets
• Respond to all voice mail and email daily.
• Develop working knowledge of all desktop applications, and OS software supported by Desktop Services. Troubleshoot and assist in the use of all supported software.

Other:

This position will also be responsible for various duties as assigned by the GIT Client Solutions Manager, including but not limited to:

1. Documentation: assist in documenting installation and configuration procedures for both standard and non-standard software packages

2. Projects: assist in deployment and rollout of software and hardware as required by the demands of the business.

3. Inventory: Maintain accurate inventory of computer assets, including spare parts/items for break/fix support.

4. Technology Lead: May be asked to be primary analyst responsible for various software tools in use by the company.

SKILLS AND EXPERIENCE

Required degree:

• Internship / Apprenticeship’s degree in Computer Science or related field
• 1+ Years experience in Desktop and/or Helpdesk support.
• Prior work-related experience with current standard desktop software (Microsoft Office, Windows.

Required knowledge:

· Fluent in English.

· Additional languages are a plus.

· Proficient knowledge of Microsoft office, knowledge of SAP is an asset.

· Experience with Desktop or Help Desk support is an asset.

Required competencies:

· Rigorous, excellent sense of organization, coordination, and priorities.

· Ability to work autonomously.

· Proactive team player.

· High degree of customer focus.

· High energy / Strong Work Ethic.

· Results-oriented.

· Flexibility and ability to work in a fast-paced environment and adapt quickly to changing priorities and deadlines.

Job Types: Full-time, Permanent

Pay: From ₹1,200,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• L1 & L2 IT Support : 1 year (Preferred)
• SAP Support: 1 year (Preferred)
• Desktop/Helpdesk Support: 1 year (Preferred)

Work Location: In person