IT Support Analyst - SAAS Properties

Company Description

SAAS Properties is a luxury property developer headquartered in the United Arab Emirates, focusing on commercial, residential, and retail real estate. The company is recognized for its exceptional innovation and dedication to creating carefully designed spaces. With a commitment to excellence, SAAS Properties develops living and working environments that prioritize quality and sophistication. Its projects reflect a forward-thinking approach to meet contemporary needs in real estate.

Role Description

We are looking for a capable IT Support professional to take ownership of our Helpdesk. Your primary goal is to shield our Senior IT Team from routine tasks by handling L1/L2 support and basic Microsoft 365 administration independently. We will train you on Microsoft Intune as you grow.

Key Responsibilities:

• M365 User Management: Create/Terminate user accounts (Joiners/Leavers), assign licenses, and manage group memberships in the Microsoft 365 Admin Center.
• Identity & Security: Reset passwords and troubleshoot Multi-Factor Authentication (MFA) issues in Entra ID.
• Email Administration: Create Shared Mailboxes, manage Distribution Lists, and troubleshoot Outlook sync issues.
• Desktop Support: Troubleshoot Windows 11, Printers, and Office applications for our staff (in-person & remote).
• Asset Management: Maintain accurate inventory of laptops, mobiles, and peripherals.

Must-Haves:

• Location: Currently based in Abu Dhabi with valid UAE work eligibility.
• Experience: 1–3 years in IT Support / Service Desk.
• Technical Skill: Proven experience using the Microsoft 365 Admin Center (we need someone who can manage the backend, not just use Outlook).
• Personality: You must be eager to close tickets and help users. You are the "face" of IT.

Certifications:

• Required: Microsoft 365 Certified: Fundamentals (MS-900)
• Big Plus: Cisco Certifications (CCST/CCNA) or Associate-level Microsoft Certifications.