IT Support and Help Desk

Company Description

SCA is a claims management firm that has been a leading provider to the insurance industry for more than four decades. This has been achieved through our vast experience-gained knowledge of the claims process, a willingness to consistently provide quality products, and an unsurpassed dedication to customer service. To this point, we believe that the vehicle or property owner's experience is paramount and deserves all possible attention and care. Through successful interactions our insurance customers will continue to rely on us above our competitors.

ESSENTIAL JOB FUNCTIONS:

Troubleshoot and assist Appraisers and Internal staff of any software/ hardware issues. Setup shortcuts for programs. Perform online training and create Job Aids.

• Train Field Appraisers in use of Claim System and CCC Estimating.
• Assist network in using the software to get files uploaded.
• Assist in configuring the software related to SCA.
• Assist Internal users in troubleshooting SCA software.
• Configure computers for new users.
• Assist in taking inventory of the company equipment.
• Assist in maintaining company equipment.
• Recommend solutions to user to be able to work more efficient.
• Verify updates are properly and regularly installed.
• Assist manager on special requests.
• Assist in making backups for SCA files.

QUALIFICATIONS & SKILLS:

Essential:

• High School Diploma or equivalent job-related experience.
• Display a competent level of computer literacy. PC and Windows a must.
• Must type 40+ words per minute.
• Must display strong customer service and organizational skills.
• Must engage work with a high sense of urgency and detail.
• Strong communicator with excellent correspondence skills as you will be dealing with a wide variety of people

Job requires:

· Being reliable, responsible, and dependable, and fulfilling obligations.
· Being pleasant with others on the job and displaying a good-natured, cooperative and professional attitude.
· Being sensitive to others' needs and feelings and being understanding and helpful on the job.
· Being open to change (positive or negative) and to deal calmly and effectively with high stress situations.
· Able to lift equipment around 50lbs.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person