IT Support Assistant

Overview

We are seeking a dedicated IT Support Assistant to join our dynamic technology team. In this role, you will provide essential technical support to ensure the smooth operation of our IT infrastructure, assist users with hardware and software issues, and contribute to maintaining a secure and efficient computing environment.

Duties

• Provide first-level technical support for hardware, software, network, and system issues
• Install, configure, and maintain computers, printers, mobile devices, warehouse RF scanners, and related equipment
• Troubleshoot and resolve user issues in a timely and professional manner
• Manage user accounts, passwords, and access permissions
• Support network connectivity, including Wi-Fi, and shared resources
• Document service requests, resolutions, and technical procedures in the company's Knowledge Base
• Maintain IT asset inventory and assist with equipment deployment
• Ensure compliance with IT security policies and assist with updates and system maintenance
• Provide basic end-user training and technical guidance as needed
• May require traveling to branches and market showrooms along with scheduled shift changes starting 5-6AM Monday through Friday

Requirements

• Degree in computer related field or equivalent years of experience: Minimum of 1-3 years of recent experience in IT support, help desk, or technical support role
• Working knowledge of Windows operating systems and Microsoft Office applications
• Experience troubleshooting hardware, software printers, and basic network connectivity issues
• Familiarity with Active Directory user account management and password administration
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wifi)
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills with a customer-service focus
• Valid drivers license (if travel between sites is required)
• Ability to lift and move equipment up to 25-50 lbs

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• This is an in-office Mon-Friday job. NOT HYBRID. Please confirm reading.

Experience:

• IT support: 1 year (Preferred)

Work Location: In person