IT Support Coordinator

Here’s a professional job description for an IT Support Coordinator at Dar-ICT LLC:

IT Support Coordinator

Dar-ICT LLC — Dar-ICT LLC

Location: DohaEmployment Type: Full-timePosition Overview

Dar-ICT LLC is seeking a reliable and detail-oriented IT Support Coordinator to oversee day-to-day technical support operations, ensure smooth IT service delivery, and coordinate internal and external support requests. The role involves managing helpdesk activities, supporting end-users, and maintaining IT systems efficiency across the organization.

Key Responsibilities

• Act as the first point of contact for IT support requests (hardware, software, network, and system issues)
• Log, track, and manage service tickets using IT service management tools
• Coordinate with internal IT staff and external vendors for issue resolution
• Ensure timely escalation and follow-up of unresolved technical problems
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices
• Support user account management (access rights, password resets, system access)
• Monitor IT systems and report recurring issues or risks
• Assist in IT asset inventory management and documentation
• Provide basic training and guidance to end-users on systems and applications
• Maintain compliance with IT policies, security standards, and procedures

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
• 2+ years of experience in IT support or helpdesk role
• Strong understanding of Windows/Mac OS environments and basic networking
• Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Management, or similar)
• Good troubleshooting skills for hardware, software, and network issues
• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment

Preferred Skills

• Knowledge of Active Directory and Microsoft 365 administration
• Basic understanding of IT security principles
• Experience supporting remote users and hybrid work environments
• IT certifications such as CompTIA A+, Network+, or equivalent

Key Competencies

• Problem-solving mindset
• Attention to detail
• Strong organizational skills
• Team collaboration
• Accountability and responsiveness

If you want, I can also tailor this for a job posting on LinkedIn, a CV version, or a more senior/managerial IT Support Coordinator role.

Pay: Up to QAR660,000.00 per year

Work Location: In person