IT Support Coordinator

Job Title: IT Support Coordinator

Company: Ethio-Tech LLC
Location: Doha, Qatar

Position Summary

Ethio-Tech LLC is seeking a skilled and proactive IT Support Coordinator to manage and support the company’s IT infrastructure, ensure smooth day-to-day technical operations, and provide high-quality technical assistance to staff. The ideal candidate will act as the central point of contact for IT-related issues, coordinate support activities, and help maintain secure and efficient systems across the organization.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, and network-related issues
• Coordinate IT support requests and ensure timely resolution of tickets
• Install, configure, and maintain computer systems, printers, and peripheral devices
• Monitor and maintain IT systems, including servers, networks, and cloud services
• Assist in user account management, including setup, permissions, and security access
• Troubleshoot and resolve system, application, and connectivity issues
• Maintain IT documentation, asset inventory, and support records
• Coordinate with external vendors and service providers for repairs and upgrades
• Ensure data security practices and assist in implementing cybersecurity measures
• Support onboarding/offboarding of employees from an IT perspective
• Recommend improvements to IT systems and processes for better efficiency

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 2–4 years of experience in IT support or helpdesk coordination
• Strong knowledge of Windows/Mac OS environments and basic networking
• Familiarity with Microsoft 365, Active Directory, and common enterprise tools
• Experience with IT ticketing systems (e.g., ServiceNow, Jira, or similar)
• Good troubleshooting and problem-solving skills
• Strong communication and customer service abilities
• Ability to manage multiple tasks and prioritize effectively

Preferred Skills

• Knowledge of cybersecurity best practices
• Experience with cloud platforms (Azure, AWS, or Google Workspace)
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications
• Experience working in a corporate or multi-department environment

What We Offer

• Competitive salary package
• Professional development opportunities
• Dynamic and collaborative work environment
• Exposure to modern IT systems and technologies

Pay: Up to QAR640,000.00 per year

Work Location: In person