IT Support Engineer

Job Summary:

We are seeking a skilled and focused IT Support Engineer to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to end-users across various hardware, software, and network systems. You will play a critical part in maintaining our IT infrastructure and ensuring seamless day-to-day operations.

Key Responsibilities:

• Provide first- and second-line technical support via phone, email, or in-person
• Diagnose and resolve hardware, software, and networking issues on desktops, laptops, mobile devices, and other peripherals
• Install, configure, and maintain operating systems and applications (Windows, macOS, Linux)
• Support Active Directory, Microsoft 365, and other enterprise applications
• Monitor and maintain IT systems, networks, and security tools
• Document issues, resolutions, and updates in a ticketing system (e.g., ServiceNow, Jira, Zendesk)
• Manage user accounts, access controls, and system permissions
• Escalate complex problems to appropriate internal teams or external vendors
• Assist with IT projects such as system upgrades, migrations, and rollouts
• Educate users on IT policies and best practices

Requirements:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 2+ years of experience in an IT support or help desk role
• Strong knowledge of Windows and macOS operating systems
• Familiarity with Active Directory, Office 365, and basic networking concepts (TCP/IP, DNS, DHCP)
• Experience with remote support tools and ticketing systems
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple tasks in a fast-paced environment
• CompTIA A+, Network+, or Microsoft certifications
• Experience with cloud platforms (Azure, AWS, Google Workspace)

Transferable Iqama

Immediate Joiner

Job Type: Full-time