IT Support Engineer

--APPLICATIONS WITHOUT A SHORT VIDEO WILL NOT BE CONSIDERED--
*** PLEASE SEND YOUR CV AND A SHORT 1 MINUTE VIDEO DESCRIBING YOUR CURRENT OR PREVIOUS IT EXPERIENCE TO CAREERS@MICROBYTE.COM ***

--APPLICATIONS WITHOUT A SHORT VIDEO WILL NOT BE CONSIDERED--
*** PLEASE SEND YOUR CV AND A SHORT 1 MINUTE VIDEO DESCRIBING YOUR CURRENT OR PREVIOUS IT EXPERIENCE TO CAREERS@MICROBYTE.COM ***

Microbyte are looking for a person who has genuine care for customers and people in general. The organisation has grown into an international service provider and given its committed engineers amazing opportunities to progress.

Trust is one of the keystones at Microbyte and the supportive environment has built a wealth of committed engineers who are always looking to improve. Are you someone who has hit a glass ceiling in your tech career, and you are looking for the next step to grow and mature?

All applicants must have an excellent level of written and spoken English along with effective communication skills and previous IT support experience.

As an experienced Support Engineer, you will need to use your experience and skills to carry out troubleshooting and maintenance tasks.
You have experience and exposure to Windows Server, Active Directory and Cloud technologies.
You’ve got a great idea of what it takes to meet your SLAs, troubleshooting, maintaining, and supporting a wide range of systems.

Working Knowledge Required:

• PC, Mac + Windows Server (2019-2025) Administration
• Virtualisation Technologies (VMWare + Hyper-V)
• Office 365 Administration (Exchange Online, Teams + SharePoint)
• Printer Management + Administration
• General Application Support (Office, Sage etc.)
• Networking Concepts (DHCP, DNS, IP etc.)
• Backup Management + Administration
• Remote Support Tools
• Active Directory + Azure AD Administration

Role Specifics:

• Probation Period: 3 months
• Full UAE Driving License Required
• Weekends: There will be a requirement to work some weekends.
• Salary: Dependent on experience but based on a technical roadmap.

For Microbyte to provide a fast and reliable service, it is important to be able to prioritise, diagnose, research, and solve support issues confidently and efficiently.

Job Type: Full-time

Application Question(s):

• Do you currently live in Dubai

Experience:

• Customer Service: 2 years (Preferred)
• Desktop Support: 2 years (Preferred)

Language:

• English (Required)