IT Support Engineer

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As an IT Support Engineer, you will become a part of a cross-functional development team engineering experiences of tomorrow. Working under the guidance of the Team Lead and a dedicated mentor, this role focuses on daily support tasks and resolving technical issues to maintain smooth operations.

Responsibilities:

• At least one year of experience with IT Support & Collaboration: Resolve Service Desk tickets, manage access controls, and work closely with advanced IT teams (Infra, Sec, Net) on complex issues
• Employee Lifecycle: Manage end-to-end technical onboarding and offboarding, including workstation setup and secure asset recovery
• Assets & Logistics: Track IT inventory, coordinate with vendors, and handle office shipments and procurement logistics
• Workspace & Event Operations: Maintain the health of workstations and meeting rooms, ensuring compliance, and provide AV/technical support for office events

Requirements:

• Operating Systems & Software: Basic administration of Windows 11+, Linux (Ubuntu), and macOS. Proficiency in Microsoft 365 and Google Workspace
• Infrastructure Fundamentals: Foundational knowledge of networking, Active Directory, and Group Policy Objects (GPO)
• Troubleshooting & ITIL: Ability to diagnose and resolve standard hardware and software issues under pressure, backed by a strong understanding of ITIL principles and a "client-first" service approach
• Logistics & Asset Coordination: Experience in inventory management and handling physical logistics, including receiving, shipping, and setting up equipment for events
• Communication Skills: Strong verbal and written ability to explain technical concepts clearly to non-technical users. English — Intermediate or higher
• Team & Growth: A proactive team player with a self-motivated approach to professional development, ready to learn through internal documentation and peer mentorship

What`s in it for you?

• Care: your mental and physical health is our priority. We offer competitive benefits package that includes but is not limited to comprehensive medical coverage, life-insurance, gym membership, fuel, internet and mobile allowances and provident fund
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

With over 14 years of presence in Islamabad, our Pakistan team is a trusted force in redefining industries. We value every voice and invite experienced professionals to help shape tomorrow’s digital experiences.

Want to learn more about us? Follow us on Instagram, Facebook, .

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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