IT Support Engineer (Cloud & VoIP) – Growth Track

IT Support Engineer (Cloud & VoIP) – Growth Track

Location: Troy, MI (In Person)

Job Type: Full-Time

Salary: $40,000 – $60,000 + Performance Bonus

About Bullfrog

Bullfrog is a fast-growing Cisco partner helping businesses transition from legacy phone systems to cloud-based, AI-powered communication platforms.

We support thousands of users across the U.S. and Canada and are building a high-performance team focused on cloud, networking, and next-generation collaboration technologies.

We are a values-driven, family-oriented company with a strong team culture, high standards, and a commitment to personal and professional growth.

The Opportunity

This is not a typical help desk role.

This position is designed for someone who wants to grow into a Cloud, VoIP, or Network Engineer. You’ll work directly with real customer environments, gain hands-on experience, and develop highly valuable technical skills.

If you’re hungry, coachable, and want to build a career—not just work a job—this is a launchpad.

What You’ll Do

• Support and troubleshoot Cisco Webex Calling environments
• Assist customers with adds, moves, changes (users, call flows, auto attendants, etc.)
• Troubleshoot VoIP, call quality, routing, and application issues
• Respond to support requests via phone and ticketing system
• Provide post-installation support for new customer deployments
• Collaborate with the team to solve complex technical issues
• Participate in on-call rotation as needed

What You’ll Learn

• Cisco Webex Calling & Contact Center
• VoIP, SIP, and call routing
• Network fundamentals (switching, firewalls, wireless)
• Real-world troubleshooting in live environments
• How to support and manage cloud-based communication systems

Career Growth Path

This role is designed to grow into:

• Cloud Voice Engineer (Webex Calling)
• Contact Center Engineer (Webex CC)
• Network Engineer (Meraki)

We provide hands-on training, real-world experience, and ongoing development to help you level up quickly.

Who This Is Perfect For

• Someone with help desk or IT support experience who wants to level up
• A fast learner who enjoys solving problems
• Someone who communicates well and builds strong relationships with customers
• A team player with a positive, professional attitude
• Someone who is hungry to grow and take on more responsibility

Qualifications

• Previous experience in IT, help desk, or customer support preferred
• Strong troubleshooting and critical thinking skills
• Excellent communication and interpersonal skills
• Ability to work well in a team environment
• Experience with Cisco, networking, or VoIP is a plus (not required)

Compensation & Benefits

• $40,000 – $60,000 base salary
• Performance bonus ($5,000 – $10,000 potential)
• Health, Vision, Dental insurance, & HSA
• Paid vacation, holidays, and sick time
• Ongoing training and development
• Relaxed, team-oriented work environment
• Company outings and events
• Clear opportunities for advancement

Work Environment

• In-person role based in Troy, MI
• Monday–Friday schedule
• Collaborative, fast-paced environment with direct access to leadership

Final Note

We’re looking for someone who wants more than just a job.

If you’re driven, coachable, and excited about building a career in cloud and communications technology—we want to talk to you.

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• Technical support: 3 years (Required)

License/Certification:

• CCNA (Preferred)

Work Location: In person