IT Support Engineer / Helpdesk Engineer at Mannai Technologies

Mannai Technologies – IT Support Engineer

Mannai Corporation (ICT Division – Mannai Technologies) is a leading IT solutions provider supporting government, enterprise, and corporate clients with managed technology services across Qatar.

We are looking for a skilled and customer-focused IT Support Engineer to provide technical support and ensure smooth IT operations for end users.

What You’ll Do?

• Provide L1/L2 IT support (onsite and remote)
• Troubleshoot laptops, desktops, printers, and other devices
• Support Windows OS, Microsoft 365, email, and Active Directory
• Reset passwords and manage user accounts and permissions
• Install and configure software and systems
• Resolve basic network issues (Wi-Fi, LAN, VPN)
• Log and track issues using IT ticketing systems
• Support office IT equipment (meeting rooms, AV systems, etc.)
• Escalate complex issues to network and cloud teams
• Ensure service SLA targets are met

What We’re Looking For:

• Experience in IT support or service desk roles
• Knowledge of Windows OS, Microsoft 365, and Active Directory
• Basic networking troubleshooting skills
• Familiarity with IT ticketing systems
• Good communication and problem-solving skills
• Ability to work in a fast-paced support environment

Pay: From QAR6,500.00 per month

Work Location: In person