IT Support Engineer (Level 2 – Onsite)

We are seeking a hands-on Level 2 IT Support Engineer to handle escalated issues, support client environments, and assist with infrastructure and project work. This role is ideal for someone who enjoys troubleshooting, takes ownership, and can operate independently while collaborating with a strong team.

Key Responsibilities

• Troubleshoot and resolve escalated Level 2 technical issues
• Support Windows and macOS environments, endpoints, and business applications
• Administer Microsoft 365 and/or Google Workspace environments
• Manage user accounts, permissions, and access (Active Directory / Azure AD / Google Workspace)
• Configure and troubleshoot networking (TCP/IP, DNS, DHCP, VPN, firewalls, WiFi)
• Support servers, backups, and basic virtualization environments (VMware, Hyper-V)
• Provide onsite and remote support to clients
• Image, deploy, and configure workstations and peripherals
• Document issues, resolutions, and maintain knowledge base articles
• Collaborate with Level 1 engineers and provide guidance/mentorship
• Assist with IT projects, upgrades, and infrastructure improvements

QualificationsEducation & Experience

• Associate's or Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience)
• 2–4 years of IT support experience (MSP experience preferred)

Technical Skills

• Strong troubleshooting skills across hardware, software, and networking
• Proficiency with Windows and macOS operating systems
• Experience with Active Directory and/or Azure AD (user accounts, permissions, group policies)
• Basic to intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls)
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshdesk)
• Familiarity with remote support tools (RDP, TeamViewer, AnyDesk)
• Experience managing Microsoft 365 and/or Google Workspace environments
• Basic server administration and virtualization (VMware, Hyper-V) is a plus

Soft Skills

• Strong verbal and written communication skills
• Ability to explain technical concepts to non-technical users
• Strong problem-solving and analytical thinking
• Ability to prioritize and manage multiple tickets simultaneously
• Customer-focused mindset with patience and professionalism

What We’re Looking For

• Someone who takes ownership and follows through on issues
• Comfortable working in a fast-paced MSP environment
• Team-oriented and willing to support others
• Eager to learn and grow into higher-level roles

Why Join Us

• Work with a strong, experienced engineering team
• Hands-on exposure to diverse client environments and technologies
• Opportunity to grow into senior or lead roles
• Supportive, family-oriented culture
• Exposure to medical/healthcare IT (growing, high-value sector)

If you are a motivated problem solver who enjoys working in a dynamic MSP environment and wants to grow your career, we’d love to hear from you.

Pay: $33.00 - $36.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 2 years (Required)

Ability to Commute:

• Campbell, CA 95008 (Required)

Work Location: In person