IT Support Engineer (Russian or Tagalog)

UAE’s Leading Visa Services Agency in 2025, we are a fast-growing company based in Dubai, with a team of 50+ professionals working from our office.
We are looking for a hands-on IT Support Engineer who will ensure that internet, laptops, phones, internal systems, and user accounts just work, allowing the rest of the team to stay focused on the business.

Role Overview

You will be the primary IT point of contact for our Dubai office. Your responsibilities will include supporting office internet and Wi‑Fi, coordinating with providers for internet and IP telephony, preparing and maintaining laptops and phones for employees, managing user accounts (Google Workspace, email, CRM and other tools), and running the local IT helpdesk for day-to-day support requests.

Key Responsibilities

1. Office Internet, Wi‑Fi and IP Telephony

- Ensure stable operation of office internet, Wi‑Fi and local network.

- Coordinate with providers (internet and IP telephony): open tickets, follow up, escalate issues and track SLAs.

- Troubleshoot connectivity issues: Wi‑Fi problems, internet downtime, IP phones not working, etc.

- Perform basic configuration of routers, Wi‑Fi access points and switches based on existing setup and guidelines.

2. Laptops and Phones for Employees

- Prepare and issue laptops and mobile phones for new and existing employees (onboarding and hardware refresh).

- Install required software, configure basic security settings and ensure access to necessary tools.

- Maintain an up-to-date inventory of devices: who uses which laptop/phone, what is in stock and what is under repair.

- Perform basic diagnostics and troubleshooting of hardware and software issues; coordinate with external repair services when needed.

- Set up workstations and meeting rooms (monitors, docking stations, webcams, headsets, printers, etc.).

3. Employee Accounts (Google Workspace, Email, CRM, Other Tools)

- Create, modify and deactivate user accounts in Google Workspace (email, calendar, Drive, groups).

- Manage access to CRM and other internal systems in line with company policies and employee roles.

- Configure permissions for shared folders, tools and systems.

- Support basic security practices for accounts: password policies, two-factor authentication (2FA), timely access removal for offboarding.

4. Local Helpdesk / First-Line IT Support

- Act as the first point of contact for all IT-related issues in the office.

- Handle requests via chat, in person and, if used, via a ticketing/helpdesk system.

- Prioritise issues effectively: distinguish between urgent incidents (e.g. office-wide internet outage) and lower-priority requests.

- Troubleshoot and resolve common end-user issues (printing, application access, “no internet”, login problems, etc.).

- Maintain simple internal documentation and quick guides for employees (e.g. how to connect to Wi‑Fi, how to access CRM, how to use VPN).

Requirements

- 1–2+ years of experience in IT support, helpdesk, system administration or a similar role in an office environment.

- Solid understanding of basic networking concepts: IP, DNS, VPN, Wi‑Fi, LAN, routers and switches.

- Hands-on experience with Windows and/or macOS (depending on the company device environment).

- Experience with Google Workspace (or similar platforms such as Microsoft 365).

- Basic understanding of IP telephony (SIP, softphones, cloud PBX, etc.) is an advantage.

- Strong problem-solving and troubleshooting skills, with a service-oriented mindset.

- Good communication skills and the ability to explain technical concepts in simple, clear language.

- Strong organisational skills and attention to detail when tracking devices, accounts and tasks.

- Language skills (mandatory): (Russian or Tagalog)

- Strong English (both written and spoken) for communication with colleagues, local providers and vendors in the UAE.

Nice to Have

- Experience working in an international company or in a foreign office environment.

- Experience with helpdesk/ticketing systems (e.g. Jira Service Management, Zendesk, Freshdesk).

- Experience setting up and supporting meeting rooms and video conferencing equipment.

- Basic understanding of information security practices (2FA, backups, access policies, etc.).

What We Offer

- Full-time, on-site role in our Dubai office.

- The opportunity to shape and improve IT support processes and office infrastructure rather than only reacting to incidents.

- A friendly team of 50+ people who value reliable IT support and appreciate proactive help.

- Competitive compensation package, discussed individually based on your experience and skills.

Job Type: Full-time

Pay: AED10,000.00 - AED15,000.00 per month

Language:

• Tagalog or Russian (Required)