IT Support Engineer (Tier 1 )

42Support is not your typical IT company. We’re a proactive, people-first Managed Services Provider that helps businesses from small to enterprise maximize security and functionality while reducing IT headaches. Our team is upbeat, collaborative, and dedicated to making technology stress-free for our clients.

When clients call us, it’s often because something critical isn’t working. Your job isn’t just fixing the issue—it’s turning their day around. We need personable, empathetic problem-solvers who can make clients feel heard, supported, and confident that we’ve got their back.

Why You’ll Love This Role

• Every day is different. MSP work means you’ll tackle a wide range of technologies and industries—no boring, repetitive tasks here.
• Hands-on experience. You’ll work remotely and onsite, helping onboard new employees, troubleshoot network outages, and solve complex issues.
• Client-focused culture. We value communication as much as technical skill. You’ll be the friendly, reassuring voice that makes clients glad they called.
• Natural communicator. You are someone who’s not afraid to jump into conversations, connect with clients, and turn their tech frustrations into smooth, positive experiences.
• People-first problem solver. You have a great personality and are friendly, empathetic, and great at calming stressful situations.

What You’ll Do

• Provide Tier 1 support via tickets, phone, email, and chat
• Troubleshoot and resolve hardware/software issues for Windows and macOS
• Manage user accounts, devices, and SSO policies in Microsoft 365 and Google Workspace
• Configure MDM solutions and perform workstation upgrades
• Handle basic network troubleshooting (TCP/IP fundamentals)
• Document issues and resolutions accurately
• Communicate clearly with clients about next steps and timelines
• Travel to client sites for onboarding, network troubleshooting, and projects (mileage reimbursed)

What We’re Looking For

• Personality matters. Friendly, empathetic, and great at calming stressful situations

Technical Skills:

• Windows and macOS support
• Microsoft Entra ID (Azure AD)
• Common protocols: DHCP, DNS, VPN, SMTP

Bonus Points For:

• Virtualization (VMware, Hyper-V)
• Network management (UniFi, Cisco Meraki)
• Scripting (PowerShell, Bash)
• Requirements
• Shift: 8 AM – 5 PM, with occasional after-hours support/projects
• On-call after-hours rotation
• Reliable transportation for onsite visits (mileage reimbursed)
• High school diploma or equivalent
• Must pass background and drug screening

Benefits

• Health, Vision, Dental, and Life Insurance
• 401(k)
• Two weeks PTO + 8 paid holidays
• Hybrid work environment (Monday, Tuesday, Thursday in office)
• Cell phone reimbursement
• Paid certification training

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position requires participation in an on-call rotation. Are you able and willing to fulfill this requirement?
• This position requires travel, including local travel for client support and occasional out-of-state travel for projects. Are you able and willing to meet this requirement?
• Do you have a reliable form of transportation for visiting client locations and coming into the office?
• Only candidates with prior professional IT helpdesk experience are eligible for this position. Do you have this required experience?

Experience:

• on the job IT Help desk: 3 years (Required)
• on the job Windows troubleshooting: 3 years (Required)

Work Location: Hybrid remote in Sandy, UT 84070