IT Support Engineer (UAE National)

Job responsibilities

• Provide help desk support and resolve problems to the end user's satisfaction.
• Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority.
• Manage installation of end-user requirements on laptops/PCs/Thin Clients/iPads and printers.
• Manage all desktop software installations.
• Modify configuration, utilities, and software default settings for local workstations and laptops.
• Maintain inventory of all equipment, software, and software licenses.
• Report issues to the Service Desk Manager for escalation.

Provide documentation and relevant reports to the Service Desk Manager.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time.

Educational Qualification

• BSc in Computer Science

• 4 years of experience in IT

• Hardware Certification (A+)

• ITIL Certification (a plus)

Languages

• English