IT Support Executive

Job Title:
IT Support Executive

Location:
Nerul MIDC, Navi Mumbai

Salary:
₹25,000 – ₹35,000 per month

Experience:
4 – 5 years

Job Type:
Full-time

Job Description:
The IT Support Executive will serve as the first point of contact for all internal employees experiencing technical issues related to computer systems, hardware, software, and networking. The role requires strong technical knowledge, attention to detail, and excellent communication skills to resolve issues efficiently while maintaining a high level of user satisfaction

Responsibilities:

• Provide first-level technical support (in-person, phone, and email) for all IT-related issues, including hardware, software, network, and applications.
• Diagnose and resolve problems related to desktops, laptops, mobile devices, operating systems (Windows/macOS), and Microsoft Office Suite.
• Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN) and escalate complex issues to internal or external IT teams/vendors.
• Install, configure, and maintain computer hardware (printers, scanners, peripherals) and software applications.
• Perform regular system updates, patches, and data backups to ensure integrity and security.
• Maintain an up-to-date inventory of all IT assets, hardware, and software licenses.
• Assist in onboarding and offboarding processes — setting up or decommissioning IT equipment for employees.
• Document technical issues, resolutions, and create knowledge base articles for internal reference.
• Provide first-level technical support (in-person, phone, and email) for all IT-related issues, including hardware, software, network, and applications.
• Diagnose and resolve problems related to desktops, laptops, mobile devices, operating systems (Windows/macOS), and Microsoft Office Suite.
• Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN) and escalate complex issues to internal or external IT teams/vendors.
• Install, configure, and maintain computer hardware (printers, scanners, peripherals) and software applications.
• Perform regular system updates, patches, and data backups to ensure integrity and security.
• Maintain an up-to-date inventory of all IT assets, hardware, and software licenses.
• Assist in onboarding and offboarding processes — setting up or decommissioning IT equipment for employees.
• Document technical issues, resolutions, and create knowledge base articles for internal reference.

Requirements:

• Hands-on experience supporting Microsoft 365 / Office 365 (Outlook, Word, Excel, PowerPoint, Teams) or Google Workspace (Gmail, Docs, Drive).
• Strong working knowledge of Windows and/or macOS operating systems.
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
• Proficiency in installation, configuration, and troubleshooting of desktops, laptops, and peripherals.
• Excellent analytical and problem-solving abilities.
• Strong verbal and written communication skills to explain technical concepts clearly to non-technical users.
• Customer-focused attitude with patience and empathy when handling support requests.
• Ability to work independently, prioritize multiple tasks, and perform well under pressure.

Benefits:

• Opportunity to work in a growing, technology-driven organization.
• Exposure to diverse IT infrastructure and systems.
• Collaborative and supportive work environment that encourages growth and learning.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person