IT Support Executive((Female Candidate Preferred – Spouse Visa)

About the Role:
VAS Technologies is seeking a dynamic and customer-focused IT Support Executive to join our team in Dubai. The ideal candidate will be able to handle IT support tasks independently, communicate effectively with customers, and assist in preparing techno-commercial proposals.

Key Responsibilities:

• Provide technical support for Windows systems and Microsoft applications (Outlook, Office 365, Teams, etc.)
• Independently handle customer complaints related to IT systems and ensure timely resolution
• Respond to and manage customer technical queries via phone, email, and remote tools
• Troubleshoot and resolve hardware and software issues efficiently
• Prepare techno-commercial proposals in coordination with the sales and technical teams
• Log, track, and follow up on support tickets to ensure customer satisfaction
• Assist in routine IT operations, including updates and configuration support

Requirements:

• Bachelor’s degree or diploma in IT / Computer Science (preferred)
• 1–3 years of experience in IT support or a similar role
• Proficient in Windows OS and Microsoft 365 products
• Strong written and oral communication skills in English
• Good understanding of basic networking and IT systems
• Female candidates on Spouse Visa will be given preference
• Ability to work independently and handle customer interactions professionally

Why Join Us:

• Professional and supportive work environment
• Opportunity to grow within a leading technology solutions provider
• Exposure to diverse IT systems and customer environments

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month