IT Support Field Engineer

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Job Title: IT Support Field Engineer

Location: Home based - North London | Hybrid working
Contract: Permanent | 37.5 hours per week (Mon–Fri, 8am–4pm)
Salary: Up to £35,000 per annum (dependent on experience and qualifications).

The Role:

We are seeking an experienced IT Support Field Engineer to provide 2nd/3rd line support across multiple sites in the South London. You will assist with incidents, service requests, and problem resolution, escalating where necessary, and support the wider IT team with technology rollouts and investigations.

What you'll do:

• Troubleshoot and resolve incidents, service requests, and major problems.
• Serve as first point of escalation for 1st/2nd line engineers and specific sites.
• Manage site relationships and support infrastructure, applications, devices, and networking equipment (Cisco Meraki, Unifi).
• Administer user accounts, permissions, and mobile device configurations (Active Directory, Office 365, Azure AD, Google Workspace, Jamf, Intune).
• Conduct root cause analysis, contribute to knowledge sharing, and support cyber and P1 infrastructure incidents.
• Install applications, configure hardware (laptops, mobiles, tablets), support printers, cloud telephony, servers, and web filtering.

What we're looking for:

• 3–5 years’ experience in 2nd/3rd line IT support, preferably within ITIL frameworks or MSPs.
• Strong technical knowledge of desktop/server platforms, networking, virtualization, and cloud solutions.
• Excellent troubleshooting, communication, and organisational skills.
• Desirable: IT qualification, VOIP/telephony knowledge, and network management experience.

Other Requirements:

• Travel to schools and office locations as required.
• Commitment to safeguarding children and vulnerable adults.
• Maintain professional development and training.

Why Join Us?

Outcomes First Group is the UK’s largest independent provider of high-quality special needs education, operating across England, Scotland, and Wales.

Our divisional brands include Acorn Education, Options Autism, Blenheim Schools, and Momenta Connect.

By joining our central teams, you’ll help shape strategy, provide expert support, and drive continuous improvement across a growing organisation renowned for quality, impact, and innovation. We value collaboration, professionalism, and creativity, offering the opportunity to influence change at scale while staying true to our core values of care, aspiration, and inclusion.

Benefits

• Life Assurance
• Pension scheme with flexible contribution options
• “Your Wellbeing Matters” – mental and physical health support
• Family Growth Support, including enhanced maternity and paternity leave
• Flexible benefits via Vista, including discounts, Cycle to Work, Electric Car Scheme, critical illness cover, and more

We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We are an Equal Opportunities Employer.

We reserve the right to close the vacancy early if a high volume of suitable applications is received. Outcomes First Group is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed, we do not accept liability for any loss of earnings or costs incurred due to delays or changes in compliance processes. All stages are subject to safeguarding checks and statutory requirements, which may affect timescales.

We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We are an Equal Opportunities Employer.

UK applicants only. This role does not offer sponsorship.

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and statutory requirements, which may affect timescales.