IT Support Intern

Job Title: IT Support Intern

Reports To: Sr. Leader of IT, Systems Support Leader

Position Type: Internship (Part-Time)

About Deli Star Corporation

At Deli Star, we manufacture fresh, never frozen protein solutions for food service applications.

We are driven by our core values of Trust, Resilience, and Creativity and are proud of the work

environment we've built. We are looking for an enthusiastic IT Intern to join our team. This is a

fantastic opportunity to learn from an experienced IT team, gain hands-on experience in a

fast-paced manufacturing environment, and help our employees do their best work!

Role Summary

We are seeking a motivated and client-focused IT Intern to join our Technology team. In this

hands-on role, you will serve as the first point of contact for our employees, ensuring they have

the tools and access they need to be productive. You will gain valuable, real-world experience in

IT service management, system administration, and technical troubleshooting.

Key Responsibilities

Ticketing & Service Desk Management

• Monitor the Queue: Actively monitor the IT ticketing system, ensuring all incoming

requests are acknowledged in a timely manner.

• Triage & Route: Categorize, prioritize, and assign tickets to the appropriate IT team

members when escalation is required.

• Documentation: Maintain accurate notes within tickets detailing the issue,

troubleshooting steps taken, and the final resolution.

Basic End-User Support

• Tier 1 Troubleshooting: Provide basic hardware and software support for desktops,

laptops, mobile devices, and peripherals (printers, monitors, docking stations).

• Workstation Setup: Assist with deploying new hardware and configuring workstations

for new hires.

• Software Assistance: Help users with basic Windows OS issues, Google Workspace

apps, and standard business software.

Access Control & Identity Management

• Account Provisioning: Assist with creating and modifying user accounts and system

permissions for new hires and role changes.

• Physical & Logical Access: Manage physical badge access requests, assist with

password resets, and multi-factor authentication (MFA) setup/access for VPN.

• Offboarding: Support the IT team in securely revoking access and recovering hardware

when employees leave the company.

Redzone User Support

• Platform Support: Act as the primary technical contact for users of the Redzone

productivity software on the production floor.

• Device Management: Troubleshoot and maintain the iPads used to run the Redzone

application.

• User Management: Assist with adding/removing Redzone users, resetting passwords,

and addressing basic app usability questions.

Qualifications & Skills

• Education: Currently pursuing a degree or certification in Information Technology,

Computer Science, Information Systems, or a related field.

• Technical Aptitude: Basic understanding of computer hardware, operating systems

(Windows OS, IOS), and networking concepts.

• Customer Service: Excellent interpersonal skills with a patient, helpful attitude and a

desire to solve problems for others.

• Communication: Strong written and verbal communication skills, especially the ability

to explain technical concepts to non-technical users.

• Organization: Detail-oriented with the ability to multitask and manage time effectively in

a fast-paced environment.

What You Will Learn

• Practical experience with IT ticketing systems.
• Active Directory / Identity Management fundamentals.
• Enterprise hardware deployment and lifecycle management.
• Exposure to manufacturing/production software ecosystems (Redzone, Plant Matrix,

Nexus).