IT Support ( Intune, MDM) - Montvale, NJ

We are seeking an IT Support Technician to join a project in Montvale, NJ. The ideal candidate will provide first-level technical support with a strong focus on device management, Intune, and MDM tools, ensuring efficient onboarding and support of end-user devices.

Key Responsibilities

• Provide Level 1 technical support to end users onsite.
• Support device enrollment and deployment using Microsoft Intune / MDM tools
• Configure, provision, and troubleshoot laptops, desktops, and mobile devices
• Assist with user onboarding and offboarding, including device setup and access
• Troubleshoot issues related to Windows OS, Office 365, and basic networking
• Manage tickets through ITSM tools, ensuring SLA compliance
• Escalate complex issues to L2/L3 teams when necessary
• Maintain accurate documentation of incidents, requests, and resolutions
• Support hardware break-fix activities when required

Requirements

• 1–3 years of experience in IT Support / Help Desk / Desktop Support
• Hands-on experience with Microsoft Intune and/or MDM solutions
• Experience with device enrollment, configuration, and deployment
• Knowledge of Windows 10/11 and Microsoft 365
• Basic understanding of networking concepts (VPN, Wi-Fi, DNS)
• Strong troubleshooting and communication skills

Pay: $4,400.00 per month

Education:

• Associate (Preferred)

Experience:

• IT support: 2 years (Required)
• Intune: 1 year (Required)

Work Location: In person