IT Support Officer

Key Responsibilities:

• Provide technical support to staff for hardware, software, and networking issues.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Monitor and manage servers, LAN/WAN, firewalls, and internet connectivity.
• Maintain and update IT inventory and documentation.
• Ensure data backups and system security protocols are in place and followed.
• Diagnose and troubleshoot system and network problems, resolving issues promptly.
• Manage email systems, company domains, and cloud storage (e.g., Google Workspace, Microsoft 365).
• Assist in software installation, licensing, and updates.
• Coordinate with external vendors for repairs, services, or procurement.
• Educate and support users on cybersecurity awareness and IT policies.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–2 years of experience in IT support or systems administration.
• Strong knowledge of Windows/Mac OS, networking, and hardware troubleshooting.
• Familiarity with network tools, antivirus software, firewalls, and backup systems.
• Good communication and problem-solving skills.
• Ability to prioritize tasks and work independently.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person