IT Support Officer

We are seeking a skilled IT Support Officer to deliver comprehensive technical assistance across the organization. The role involves managing network support, addressing server-related issues, and resolving PC hardware problems to ensure consistent, reliable, and efficient IT operations.

Key Responsibilities

Network Support

• Maintain and monitor LAN/WAN network infrastructure.
• Troubleshoot user network connectivity issues.
• Support configuration of routers, switches, access points, and firewalls.
• Ensure optimal network performance and security.

Server Support

• Oversee server performance, health, and uptime.
• Diagnose and resolve server-side issues (Windows/Linux).
• Manage user accounts, access permissions, and shared directories.
• Assist with data backups, updates, and security patches.

Hardware & System Support

• Identify and fix PC hardware issues (RAM, SSD/HDD, motherboard, power supply, etc.).
• Install, configure, and troubleshoot Windows OS and necessary software.
• Handle troubleshooting of printers, scanners, and other peripherals.
• Ensure proper upkeep and functionality of all IT equipment.

Requirements

• 6 Months – 1 years of experience in IT support or a helpdesk environment.
• Strong understanding of networks, servers, Windows OS, and hardware troubleshooting.
• Ability to work independently on an evening/night shift.
• Excellent communication, analytical, and problem-solving abilities.

Location:

Shahrah-e-Faisal, Near Baloch Flyover, Karachi

Job Type: Full-time

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person