IT Support Officer / IT Technician

Organization: doctHERS & Naya Jeevan
Location: Karachi (Head Office)
Employment Type: Full-time

About doctHERS & Naya Jeevan

doctHERS & Naya Jeevan are purpose-driven organizations working to improve access to quality healthcare and employee wellbeing across Pakistan. Our teams operate in both corporate and community health settings, supported by reliable technology and digital systems.

Job Overview

We are seeking a proactive and solution-oriented IT Support Officer / IT Technician to manage day-to-day IT operations across doctHERS & Naya Jeevan. The role involves hands-on support for network and Wi-Fi issues, hardware and software troubleshooting, IT asset management, attendance systems, and the administration of company IT applications, CRM, and ERP platforms to ensure smooth and uninterrupted operations.

Key Responsibilities

• Monitor, maintain, and troubleshoot network and Wi-Fi connectivity issues across offices and sites
• Configure and manage routers, switches, access points, and basic network settings
• Manage and maintain the biometric / machine-based attendance system, including employee setup and issue resolution
• Provide first-level support for hardware issues (laptops, desktops, printers, scanners, biometric devices, etc.)
• Install, configure, and troubleshoot software applications and operating systems
• Maintain accurate IT asset inventory, including allocation, tracking, and recovery
• Support employees with IT-related queries, both on-site and remote
• Handle IT domain management, including user access, email setup, and permissions
• Support and coordinate company CRM and ERP systems, including user management and basic troubleshooting
• Manage and support internal IT applications and digital tools used across departments
• Ensure system updates, antivirus protection, backups, and basic data security practices
• Coordinate with external IT vendors and service providers when required
• Support employee onboarding and offboarding by provisioning and recovering IT equipment
• Ensure compliance with organizational IT policies and data security standards

Required Skills & Qualifications

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field
• 1–3 years of experience in IT support, helpdesk, or technical support
• Strong understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP configuration)
• Hands-on experience with Windows OS (basic Mac OS knowledge is a plus)
• Experience managing attendance machines, IT applications, CRM, and ERP systems
• Practical experience in hardware troubleshooting and IT asset management
• Good communication, documentation, and problem-solving skills
• Ability to work independently in a fast-paced, multi-department environment

Preferred (Nice to Have)

• Experience supporting healthcare, corporate health, or service-based organizations
• Familiarity with remote team support, VPNs, or cloud-based tools
• Exposure to multi-site or field-based IT operations

What We Offer

• Competitive salary and standard benefits
• A collaborative and purpose-driven work environment
• Opportunity to work across healthcare, corporate, and community programs
• Learning and growth opportunities within a growing organization

Job Type: Full-time

Work Location: In person