IT Support Specialist

Description:

Are you a highly motivated and detail-oriented IT Professional ready to jump into a diverse technology environment? Umansky Automotive Group is looking to hire an IT Support Specialist.

We’re looking for a proactive problem-solver to be the friendly face and first point of contact for all end-user IT needs. You’ll be crucial in keeping our employees productive by providing exceptional daily support, managing critical hardware, and assisting with core business platforms, including our Dealership Management System (DMS).

This is a fantastic opportunity to gain broad exposure to IT operations with a clear path to grow your career into areas like systems administration, infrastructure, and cybersecurity.

This is part-time, on-site position based in Livermore, CA, with some weekend hours required.

What You'll Do: Key Responsibilities

• First-Lip-time, on-site as the primary point of contact for all end-user IT support requests, efficiently handling a wide variety of hardware, software, and access issues.
• System Deployment & Maintenance: Configure, deploy, and maintain all end-user technology, including desktops, laptops, printers, and mobile devices.
• Platform Administration: Assist with the day-to-day administration of core business tools, including user setup, permissions, and troubleshooting within our DMS.
• Google Workspace Management: Support and maintain our Google Workspace environment and associated device management tools.
• Process Management: Manage IT onboarding and off-boarding processes, ensuring timely provisioning and deprovisioning of all accounts and access.
• Documentation & Inventory: Maintain accurate and up-to-date IT documentation and the asset inventory database.
• Project Collaboration: Work closely with senior IT staff on system improvements, upgrades, and various IT projects.

Requirements:

What You'll Bring: Requirements

• Proven experience or certification demonstrating strong technical fundamentals (e.g., CompTIA A+ Certification or equivalent practical experience).
• Expertise in Windows 11 Operating System deployment, configuration, and troubleshooting.
• Working knowledge of core networking fundamentals (DNS, DHCP, VPN, and IP addressing).
• Exceptional communication skills, coupled with superior troubleshooting and problem-solving abilities.
• A strong customer-first mindset with a high degree of ownership and meticulous attention to detail.
• Must be able to work on-site full-time.

Added Bonus Points: Preferred Qualifications

• 1+ year of hands-on experience in a Help Desk or Desktop Support role.
• Direct experience with IT ticketing systems (e.g., Zendesk, ServiceNow, SuperOps).
• Experience administering and supporting Google Workspace.
• Familiarity with remote support tools (e.g., SuperOps).
• Knowledge of cybersecurity best practices and endpoint protection tools.

Does this opportunity align with your career goals in IT?

Compensation based on experience.

The IT Support Specialist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $25.00.