IT Support Specialist

About SSE

SSE is a renowned engineering consultancy delivering excellence in high-rise construction, critical infrastructure projects, and innovative sustainable solutions. We set industry benchmarks through a passionate focus on client service, professionalism, and ethical, forward-thinking approaches. Our inclusive culture drives creativity, helping to deliver world-class engineering and consultancy services. We welcome those who share our commitment to redefining the built environment and use their expertise to help create safe, sustainable, and inspiring spaces.

Role Overview – IT Support Specialist | Technical Support & User Service Excellence

We are seeking a resourceful and solutions-driven IT Support Specialist to provide first-class technical support to colleagues across our multidisciplinary projects. This vital role is central to maintaining our organisation’s high levels of IT service, enabling team members to collaborate securely and efficiently, and supporting the digital backbone that underpins our engineering consultancy. If you are keen to solve IT challenges, empower end-users, and contribute to the ongoing improvement of technology services, we invite you to join us at SSE.

Main Responsibilities – IT Support, Troubleshooting, and Customer Service

• Serve as the first point of contact for IT support requests, resolving issues in person, over the phone, and via remote support tools.
• Troubleshoot hardware, software, and network problems for desktops, laptops, printers, and mobile devices within a Windows and Office 365 environment.
• Install, configure, and maintain operating systems, applications, and security solutions to ensure optimal functionality and compliance.
• Escalate complex technical issues to relevant IT teams or vendors, ensuring timely and effective resolution.
• Assist in the onboarding of new starters by preparing user accounts, devices, and training in best IT practices.
• Maintain accurate documentation of support tickets, resolutions, assets, and user guides for ongoing IT knowledge sharing.
• Participate in continuous improvement initiatives to enhance IT service delivery, user satisfaction, and cyber-security awareness.
• Support procurement, setup, and the safe disposal of IT equipment in line with company and environmental standards.

What You Bring – Technical Expertise, Communication & End-User Support

• Experience providing IT support in a customer- or user-facing role, ideally within a professional services or engineering environment.
• Proficient with Microsoft Windows, Office 365, Active Directory, and core business applications.
• Knowledge of networking principles, IT security basics, and effective troubleshooting methodologies.
• Demonstrated ability to communicate clearly and empathetically with a wide range of users, from technical to non-technical backgrounds.
• Proactive problem-solving skills, attention to detail, and a strong sense of responsibility towards service excellence.
• Commitment to supporting a diverse and inclusive workforce through effective IT solutions.
• Relevant IT qualifications or certifications (e.g., CompTIA, Microsoft) are desirable but not essential if demonstrable experience is provided.

Why SSE – Career Growth, Inclusive Culture & Technical Innovation

• Be part of a forward-thinking consultancy shaping industry-leading projects in the built environment.
• Enjoy opportunities for professional development, on-the-job learning, and progression in IT and beyond.
• Benefit from a supportive, collaborative workplace where diversity and your contributions are valued.
• Receive a competitive salary, attractive benefits, flexible working options, and access to paid technical memberships.
• Make a meaningful impact through technology, supporting our ongoing commitment to sustainability, inclusion, and technical excellence.

Join SSE – Advance Your IT Support Career in a Dynamic Engineering Environment

If you are ready to support the critical IT infrastructure powering innovative engineering and consultancy, and you thrive in an inclusive, values-based setting, we encourage your application. SSE embraces equal opportunities and celebrates diversity, supporting everyone to achieve their fullest potential as part of our shared success.