IT Support Specialist

Essential Duties and Responsibilities:

• Self-assign tickets from the queue and troubleshoot them
• Support various student technology issues, including connectivity to the school’s network.
• Support staff and faculty workstations and laptops, including hardware and software deployment, phone connections, general IT troubleshooting, and network connectivity.
• Support and manage on-site lab workstations, including deployment of images and maintenance of software packages.
• Prepare workstations and laptops as well as configuring via Intune & JAMF and installing necessary software
• Maintain inventory of IT-related equipment deployed and on-hand throughout the company
• Report and communicate system issues with the IT Manager and escalate issues to the systems or network administrator when necessary.
• Contribute and maintain documentation within the knowledgebase

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned by the IT Manager.

Other Responsibilities:

• N/A

Supervisory Responsibilities:

• N/A

Competencies | Knowledge | Skills | Abilities:

• General understanding of Active Directory (On-Premises & Azure)
• Ability to analyze issues, including being able to review and understand system and event logs
• Ability to crimp network cable
• General understanding of basic networking concepts
• Knowledge of audio and video equipment and setup is a plus but not required.

Education and/or Experience:

• Experience with both Windows and macOS operating systems
• Experience supporting users and systems within a domain environment.

Certificates | Licenses | Registrations:

• CompTIA A+ and related certification accreditation advantageous.
• Associate or bachelor’s degree in computer science, Information Technology, Information Systems, or related discipline(s) is a plus.

Computer Skills:

• Refer to Competencies | Knowledge | Skills | Abilities section.

Environmental Factors are those that are required and performed with or without an accommodation:

• Might be exposed to dust.
• Might be exposed to electric shocks.
• Might be exposed to Wi-Fi radiations.

Physical Demands are those that are required and performed with or without an accommodation:

• Able to lift at least 25lbs. of computer equipment or furniture. Selected candidate must have the ability to crawl and/or crouch on the floor to troubleshoot issues as needed.
• Able to sit and/or stand for an extended period

Emotional and Mental Demands are those that are required and performed with or without an accommodation:

• Be able to stay calm during conversation with possible frustrated staff or students.
• Be able to multi-task.

Benefits

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision

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