IT Support Specialist

POSITION SUMMARY
The IT Support Specialist, reporting to the IT Director, provides onsite first-line technical support in a primarily Mac environment, with some Windows devices and related peripherals. This role manages full lifecycle user support, including new hire desk setups, onboarding/offboarding processes, identity and access assistance through Okta, and support for productivity tools in Google Workspace and Microsoft 365. The IT Support Specialist is responsible for hardware inventory and asset tracking, light network troubleshooting, and diligent ticket management within the ITSM system, while maintaining and improving knowledge base content and SOPs. This position also requires periodic travel to Scottsdale and other locations for onsite support, deployments, and inventory activities.

ABOUT CARDONE VENTURES
Our mission is to help business owners achieve their personal, professional, and financial goals through the growth of their businesses. We work in dozens of verticals and provide strategic business guidance through courses, live events, partnerships, and investments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, accountable, transparent, aligned, and results oriented. This company operates nationally and is growing by the day.

• Provide onsite first-line support in a Mac-heavy environment with some Windows PCs (laptops/desktops, peripherals, printers).
• Perform new hire desk setups: workstation readiness, monitors/docks, peripherals, conferencing setup, and day-1 verification.
• Support identity/access via Okta (SSO/MFA assistance) and productivity tools across Google Workspace and Microsoft 365 (as used).
• Execute onboarding/offboarding checklists: account setup/deprovisioning, device handoff/returns, and access provisioning requests.
• Manage inventory and asset tagging: receiving, labeling, assigning, tracking, and maintaining accurate asset records.
• Perform light network troubleshooting: Wi-Fi connectivity checks, basic LAN troubleshooting (cabling, switch port checks as directed), printer connectivity, and VPN basics; escalate as needed.
• Work tickets in the ITSM system: triage, prioritize, resolve, document, and escalate with clear notes and logs.
• Maintain and improve knowledge base articles and standard operating procedures (SOPs).
• Travel within Scottsdale and other locations as needed for desk setups, deployments, inventory, and onsite support.

COMPETENCIES

• Customer-focused, patient, and service-oriented approach to supporting non-technical users
• Strong troubleshooting and problem-solving skills with a bias for action and follow-through
• Clear, professional verbal and written communication, including documentation and ticket notes
• Ability to prioritize and manage multiple tickets, tasks, and deadlines in a fast-paced environment
• High attention to detail and accuracy in executing checklists, configurations, and asset tracking
• Adaptability and willingness to learn new tools, systems, and processes quickly
• Collaborative team player who partners effectively with IT leadership and cross-functional teams
• Ownership mindset with a commitment to continuous improvement of processes and user experience

• 1–3 years of IT support/help desk experience (or equivalent).
• Strong macOS user support skills; basic Windows troubleshooting.
• Familiarity with Okta (SSO/MFA concepts) and SaaS access troubleshooting.
• Experience supporting Google Workspace and/or Microsoft 365 end-user tools.
• Experience with ticketing systems and strong documentation habits.
• Ability to lift/handle typical IT equipment (laptops, monitors, docks) and work onsite daily.

10X TOTAL REWARDS

We offer a comprehensive benefits package for full-time employees that includes:

• Medical, dental, and vision for FT positions and their dependents
• Vacation and sick time policy that increases based on tenure with the company
• Employee Assistance Program through Guardian
• 401k with up to 3% Company match
• Pet Insurance through SPOT for your 10X pets!
• Competitive parental leave policy: 100% paid - 8 weeks for primary caregiver, and 4 weeks for secondary caregiver + 1 month remote for both
• Employee wellness initiatives including a 100% paid for gym membership and access to discounts on local meal prep services
• Professional Development through reimbursements for courses/certifications outside of CV, and a 10X Mentorship Program
• Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations,
• People, Finance and MarketingUncapped Commission Potential: all of our team members have the opportunity to sell our Products/Services (and are trained on how to do so). We have several examples of non-sales team members earning well over $20,000 in annual commission

• Prolonged periods sitting at a desk and working on a computer