IT Support Specialist

Job Overview
The IT Support Specialist provides on-site IT operational support for Pankl Aerospace Systems Inc. This role serves as the first line of technical support for employees and acts as the primary liaison between internal users, the managed service provider (MSP), HQ IT, and external technology vendors. The position performs initial troubleshooting and assessment of IT issues, coordinates ticket escalation when required, and ensures timely resolution of service requests. In addition, the role assists with the implementation and coordination of IT infrastructure upgrades, software rollouts, and system improvements to support operational efficiency and cybersecurity compliance.

Required Qualification

· Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field and/or

equivalent experience

· Minimum 3–5 years of IT support or infrastructure experience

· Experience supporting end users in a business or manufacturing environment

· Basic knowledge of IT infrastructure, networking, and enterprise systems

· Ability to perform initial technical troubleshooting and determine appropriate escalation paths

· Experience working with managed service providers (MSPs) or external IT vendors preferred

· Familiarity with Microsoft environments (Windows, Office 365, Active Directory)

· Knowledge of network fundamentals, hardware troubleshooting, and endpoint support

· Preferred certifications (not required): CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft

certifications

· Familiarity with cybersecurity and compliance frameworks such as CMMC, NIST, or similar is a plus

· Strong organizational, analytical, and problem-solving skills

· Strong interpersonal and communication skills with the ability to work effectively with employees at all levels

· Ability to manage multiple tasks and prioritize issues in a fast-paced manufacturing environment

· Experience working in AS9100 or aerospace manufacturing environments is preferred

· Must have a “Can Do Attitude” and strong customer-service orientation

End User Support

· Serve as the first point of contact for IT-related issues for shop floor and office personnel

· Perform initial troubleshooting and issue assessment before escalating tickets to the MSP

· Ensure service tickets are properly documented, tracked, and escalated when necessary

· Monitor ticket status and follow up to ensure issues are resolved in a timely manner

· Provide support for workstations, laptops, printers, mobile devices, and basic network connectivity

IT Operations Coordination

· Coordinate IT support activities between internal users, MSP providers, HQ IT teams, and vendors

· Ensure escalated tickets are properly prioritized and resolved according to service expectations

· Assist in maintaining hardware and software inventory records

· Coordinate workstation setups, upgrades, and replacements for employees

· Assist with onboarding and offboarding IT setup activities

Infrastructure and Project Coordination

· Assist with implementation of IT projects including workstation refresh cycles, server upgrades, network

infrastructure upgrades, and software rollouts

· Coordinate vendor activities such as network drops, cabling work, hardware installations, and equipment

upgrades

· Work with HQ IT and MSP providers to ensure alignment with Pankl Group IT standards

IT Systems and Compliance

· Assist with maintaining compliance of hardware and software with Pankl-group standards

· Support IT processes including user access provisioning, user retirement processes, and asset

management

· Assist in supporting cybersecurity policies and compliance initiatives including CMMC and other regulatory

requirements

· Help coordinate internal or external IT audits when required

Continuous Improvement

· Identify recurring IT issues and work with MSP or vendors to improve long-term system reliability

· Support initiatives that improve IT operational efficiency and user experience

Export Compliance

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful,

permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. §

1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Shop Practices and Safety

· Attend organizational Training and comply with concepts and principles as defined in the Training Matrix.

Ethics and Professionalism

· Exhibit intellectual abilities through analytical reasoning, problem solving skills, development of technical skills,

and innovation of solutions.

· Exhibit interpersonal skills through teamwork, customer, and people skills. Must have a “Can Do Attitude”.

· Compliance with organizational standards including providing organizational support, cost consciousness,

quality improvement, safety and security, ethics, promotion of diversity, and professionalism.

Physical Demands and Work Environment

While performing the duties of this Job, the employee needs to be aware that this position is physically straining.

The ability to cope with stress and multiple tasks is essential. Employee is regularly required to sit and talk or hear.

The employee is frequently required to use hands and fingers, handle, or feel and reach with hands and arms. The

employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10

pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral

vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is

occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Pay: $32.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person