IT Support Specialist

About us

Network Services Group (NSG) is a cutting edge company that specializes in IT Support, Managed Services, and Cloud Integration for small to medium sized businesses in the Great Lakes Bay Region area that typically do not employ in-house IT staff.

Work is fast paced and challenging. Positions often require travel to multiple local clients per day, and working occasional long hours when necessary.

Job Description

This is an intermediate level position requiring comprehensive knowledge of computer networking, repair, testing, and troubleshooting. Analyze, plan, design, and install new personal computer systems. Review, monitor and upgrade existing personal computer systems. Determine user specifications for hardware and software. Install new, and maintain existing, hardware and software. Respond to inquiries and requests for assistance on client computer systems or PCs. Investigate and identify problems, troubleshoot and provide advice to assist clients. Coordinate with others to resolve problems as necessary. May operate in a mainframe and/or microcomputer environment. Provide on-site and remote support to contract clients. Research new technologies, build test lab mock ups, build possible client solutions, work on long-term client projects, VPN Wide Area Network and Third party-application deployments. Identify and perform communication system connection repairs.

Requirements

Candidate must meet the following requirements:

• Prior experience in computer support environment
• Possess solid knowledge of Windows and Linux based applications and operating systems
• Ability to work well with other team members and a diversity of end users
• Ability to multi-task and work under pressure with minimal supervision
• Be motivated and have strong organizational skills
• Effectively prioritize and bring multiple, simultaneous tasks to satisfactory conclusion
• Knowledge of Microsoft, Linux, SQL, Exchange, Communications, and scripting are a plus
• Document work performed daily
• Install/troubleshoot/repair networking and other low voltage wiring
• Perform other tasks as needed
• Ability to work safely and efficiently
• Reliable transportation and some travel as needed
• Compensation will be determined based on experience.

Job Types: Full-time, Part-time, Temp-to-hire

Pay: $24,960.00 - $46,783.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person