Qureos

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IT Support Specialist

Job Overview
We are looking for an IT Specialist to help support our Dallas based business clients. The ideal person for this job would be a problem solver with good communication skills. This job will provide a great opportunity to gain new skills and grow professionally. Entry level and experienced candidates are welcome to apply.

Responsibilities

  • Troubleshoot client IT issues and provide remote helpdesk support
  • Travel to clients to perform onsite IT work and network installations
  • Use ticketing system to manage issues and track time for billing
  • Escalate tickets and work with team members to resolve complex issues
  • Provide excellent customer service
  • Contribute ideas to improve the company and customer experience

Requirements

  • 0-3 years of IT support experience
  • A positive attitude and ability to communicate with customers
  • A desire to continuously learn new things and solve problems
  • Experience with Windows 11 operating system and printers
  • Experience with Microsoft 365 is a plus
  • Experience with Ubiquiti products is a plus
  • Experience with network cabling and mounting equipment is a plus
  • Experience in a Managed Service Provider (MSP) environment is a plus.
  • Any IT certifications are a plus
  • A drivers license and the ability to travel to clients as needed (Dallas)

Benefits

  • 401(k) and 401(k) matching
  • Paid time off
  • Parental leave
  • Professional development assistance (certification reimbursement)
  • Retirement plan
  • Profit Sharing

Location Requirements

  • Ability to Commute: Dallas, TX (Required)

How to Apply

If you are a technical expert who thrives on solving complex problems and building solid infrastructure, please submit your resume and a list of technical projects you have led.

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan

Ability to Commute:

  • Dallas, TX 75243 (Preferred)

Ability to Relocate:

  • Dallas, TX 75243: Relocate before starting work (Required)

Work Location: Hybrid remote in Dallas, TX 75243

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