IT Support Specialist

Job Overview
We are looking for an IT Specialist to help support our Dallas based business clients. The ideal person for this job would be a problem solver with good communication skills. This job will provide a great opportunity to gain new skills and grow professionally. Entry level and experienced candidates are welcome to apply.

Responsibilities

• Troubleshoot client IT issues and provide remote helpdesk support
• Travel to clients to perform onsite IT work and network installations
• Use ticketing system to manage issues and track time for billing
• Escalate tickets and work with team members to resolve complex issues
• Provide excellent customer service
• Contribute ideas to improve the company and customer experience

Requirements

• 0-3 years of IT support experience
• A positive attitude and ability to communicate with customers
• A desire to continuously learn new things and solve problems
• Experience with Windows 11 operating system and printers
• Experience with Microsoft 365 is a plus
• Experience with Ubiquiti products is a plus
• Experience with network cabling and mounting equipment is a plus
• Experience in a Managed Service Provider (MSP) environment is a plus.
• Any IT certifications are a plus
• A drivers license and the ability to travel to clients as needed (Dallas)

Benefits

• 401(k) and 401(k) matching
• Paid time off
• Parental leave
• Professional development assistance (certification reimbursement)
• Retirement plan
• Profit Sharing

Location Requirements

• Ability to Commute: Dallas, TX (Required)

How to Apply

If you are a technical expert who thrives on solving complex problems and building solid infrastructure, please submit your resume and a list of technical projects you have led.

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

Ability to Commute:

• Dallas, TX 75243 (Preferred)

Ability to Relocate:

• Dallas, TX 75243: Relocate before starting work (Required)

Work Location: Hybrid remote in Dallas, TX 75243