IT Support Specialist

Position Summary

We are seeking a dependable and technically skilled IT Support Specialist to support daily IT operations across the organization. This role works directly under the Systems Administrator and is responsible for providing hands-on end-user support while assisting with the maintenance of systems and infrastructure.

The ideal candidate is proactive, detail-oriented, and comfortable handling a wide range of technical issues in a fast-paced environment.

Key Responsibilities

• Provide first-line technical support for end users (hardware, software, and network issues)
• Set up and configure new workstations, laptops, and user accounts
• Assist with onboarding and offboarding processes
• Support Microsoft 365 environment (Outlook, Teams, OneDrive, basic administration tasks)
• Assist with Active Directory tasks (user account management, group membership, permissions)
• Troubleshoot printers, connectivity issues, and shared resources
• Provide remote support for off-site users
• Maintain IT inventory and assist with asset tracking
• Escalate complex issues to the Systems Administrator as needed
• Assist with system updates, patching, and basic security tasks
• Document common issues and resolutions

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field and/or equivalent work experience
• 1–3 years of experience in IT support or help desk roles
• Basic working knowledge of:
• Microsoft 365 / Office 365
• Windows 10/11 environments
• Active Directory
• Networking fundamentals (DNS, DHCP, VPN)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize tasks and manage time effectively

Preferred Qualifications

• Experience with remote support tools
• Familiarity with endpoint security software
• Exposure to virtualization or remote desktop environments

Compensation

Competitive pay based on experience

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person