IT Support Specialist

At Cyberrock LLC, we don’t just fix computers—we protect the heartbeat of modern businesses. As Qatar’s digital landscape evolves, so do the threats and technical challenges our clients face. We are looking for an IT Support Specialist who is as passionate about security as they are about service. If you love solving complex puzzles, working with AI-driven defense tools, and making technology feel effortless for others, your next career home is right here.

About the Company

Cyberrock LLC is a premier cybersecurity and IT solutions provider based in Qatar. We specialize in AI-powered defense, network infrastructure, and managed IT services for small-to-medium enterprises (SMEs). Our goal is to simplify the complex world of tech for our clients, providing "rock-solid" stability through innovative software and expert support.

Why Work With Us?

• Innovation First: Get hands-on experience with next-generation AI security agents and cloud-native monitoring tools.
• Growth Path: We invest in your future with paid opportunities for professional certifications (CompTIA, Azure, Cisco).
• Work-Life Balance: Enjoy a stable Sunday–Thursday schedule with flexibility for hybrid work as you settle into the role.
• Inclusive Environment: Join a diverse, multicultural team where every voice is heard and every solution is valued.

Key Responsibilities

• Provide first- and second-level technical support for hardware, software, and network issues.
• Deploy and manage AI-powered security sensors and monitoring devices at client sites.
• Troubleshoot and resolve incidents involving Windows/macOS, Office 365, and cloud-based SaaS platforms.
• Manage user identity and access through Azure AD and endpoint management tools like Microsoft Intune.
• Perform regular system audits and vulnerability scans to ensure client compliance with security standards.
• Document support tickets and technical procedures in our centralized knowledge base.
• Assist with the setup and configuration of workstations, printers, and mobile devices for new users.

Skills and Requirements

• Technical Troubleshooting: Strong ability to diagnose hardware, OS, and connectivity issues quickly.
• Cloud & Identity: Familiarity with Microsoft 365 administration and cloud-based identity platforms (Entra ID/Azure AD).
• Cybersecurity Literacy: Understanding of threat detection, firewall basics, and security best practices.
• Customer Service: Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ticketing Systems: Experience using modern service desk tools (Jira, ServiceNow, or similar) to manage workflows.
• Education: Bachelor’s degree or Diploma in IT, Computer Science, or a related field.
• Certifications: CompTIA A+, Network+, or Microsoft Fundamentals (AZ-900/MS-900) are highly preferred.

Apply Now

Don’t miss the chance to join a team that values your expertise and fuels your ambition. Our application process is simple and transparent—submit your CV today, and a member of our recruitment team will reach out within 5 business days for an initial chat.

Secure your future with Cyberrock LLC. Apply today.

نوع الوظيفة: دوام كامل, دائم

الراتب المدفوع: QAR٥٬٥٠٠٫٠٠ لكل شهر

موقع العمل: بشكل شخصي