IT Support Specialist (End-User Support)

IT Support Specialist (End-User Support)

Role Overview:
We are looking for a patient, tech-savvy IT Support Specialist to join our team. You’ll be the first point of contact for employees facing technical hurdles, helping them get back to work quickly. This role is perfect for someone who enjoys problem-solving and can explain technical solutions in plain English.

Key Responsibilities:

• Troubleshoot & Resolve: Diagnose and fix issues related to hardware (laptops, printers, mobile devices), software (SaaS, OS, internal tools), and basic networking (Wi-Fi, VPN).
• Ticket Management: Manage the support queue, prioritizing urgent issues while keeping users updated on their request status.
• Onboarding: Set up workstations and user accounts for new hires, ensuring they have the right access from day one.
• Maintenance: Perform routine system updates and security patches to keep our environment running smoothly.
• Documentation: Create simple "How-To" guides for our internal knowledge base to help users solve common problems on their own.

What You Bring:

• Technical Knack: Experience with Windows, ticketing systems, and remote desktop tools.
• Communication: The ability to stay calm and helpful under pressure, even when explaining tech to non-techies.
• Logical Thinking: A systematic approach to troubleshooting—you like to find the "why" behind the "what."
• Certifications (Plus): CompTIA A+, Network+, or similar credentials are a bonus but not a dealbreaker.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person