IT Support Specialist: Full-time

Purpose

The IT Support Specialist will help people take steps toward Christ by maintaining and supporting IT solutions that create efficiency, provide information, and help ministry teams to focus on creating opportunities for life change.

Summary

The IT Support Specialist will work within a team culture of high-quality customer service while equipping staff with technology solutions and training them to use those solutions to the best of their ability. The IT Support Specialist will assist with the day-to-day operation and maintenance of the IT environment and with end user technical support.

Primary Responsibilities

Depending on your experience and skillset, as the IT Support Specialist you might:

• Actively monitor all incoming support requests, prioritize, document, and respond as appropriate.
• Diagnose and resolve computer software and hardware problems, escalating to vendor support when necessary.
• Provide new user orientations and on-the-spot user training in software and procedures as needed.
• Organize and maintain IT tools, supplies, and equipment.
• Maintain accurate documentation of systems, equipment, and procedures.
• Cultivate relationships and communication with other departments.
• Create and Maintain Azure AD (Entra ID) users and groups.
• Identify and deploy hardware and software to meet the needs and requests of staff.
• Contribute to team effort by accomplishing related tasks as needed.
• Understand and enforce IT Policies and Procedures when supporting and training staff.
• Continually work with the IT Director to investigate new technologies, processes, and best practices to equip our staff and volunteers to achieve the vision of senior leadership.
  
  

Success

Success in this role ensures that our staff is properly equipped to do their jobs, well trained to use their equipment with efficiency, and supported with care and respect. Systems for periodically refreshing and maintaining equipment are well documented and easily accessible.

Qualifications

Calvary Tech Ops values integrity, owning your work, staff health, creative problem solving, and a passion for serving servants. Each team member of Calvary Albuquerque is a person of integrity and will make his/her decisions based on biblically formed core values. She/he is passionate about the mission, vision, and axioms of Calvary Albuquerque and is fully devoted to following Jesus.

The Person Filling This Role Will Have

• A desire to learn and continuously improve.
• Ability to support and train users on Windows, macOS, Microsoft Teams, and Microsoft Office applications.
• Ability to troubleshoot Mac and PC hardware problems and perform repairs.
• Ability to troubleshoot printer/copier problems and perform basic maintenance.
• Knowledge of Windows Server user account management and file and print services.
• Strong ability to take initiative, manage workload independently, multi-task, prioritize, and follow through.
• Excellent personal communication skills including the ability to explain technical concepts to non-technical end users.
• In-depth technical troubleshooting and problem-solving skills with the ability to support a wide range of technologies and escalate to outside vendors when necessary to resolve issues.
• Organization and time management skills.
• Flexibility to work early, late, weekends & holidays as needed while maintaining a healthy work-life balance.
  
  

Bonus If You Have

• An understanding of Lean Manufacturing concepts.
• Familiarity with Agile project management.
• Experience with Azure Active Directory, Exchange Online, and Office 365.
• Familiarity with Multi Factor Authentication, Single Sign On, and basic IT Security concepts.
• Familiarity with Cybersecurity and data privacy concepts.
• Familiarity with Mobile Device Management for macOS and iOS.
  
  

Comments

The above statements are intended to describe the general nature of this job and the level of work performed by employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.