IT Support Specialist (Full -Time)

Description:

Murdoch’s is seeking a proactive and customer-focused IT Support Specialist to ensure the smooth operation of computer hardware, software, and peripheral devices across the organization. This role is the first point of contact for all end-user technology incidents and service requests, delivering exceptional support and training at the desktop level. The ideal candidate will be a hands-on problem solver with a strong sense of ownership and a passion for improving IT service delivery. A driven individual who wants to fix the root cause, improve service levels and reduce incidents. Willingness to work outside standard hours, including weekends and on-call shifts as needed.

*** Preference will be given to candidates located in Bozeman, MT or within commute distance to one of our retail locations. ***

As a Murdoch's Team Member, you will...

• Answer IT Support phone and respond to ticket queue – this is the first point of contact for Murdoch’s IT Support.
• Support Point of Sale, including maintain and install POS computers, signature capture pads, receipt printers, scanners, cash drawers and invoice printers.
• Initiate and track all company hardware replacement and repair. Contact Dell Technical Support and arrange onsite computer repairs.
• Ensure that our retail stores and our Home Office are online and running properly - everything from computer hardware and applications to auxiliary devices and much more!
• Proactively detect, troubleshoot, and resolve all issues affecting production systems and applications
• Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage
• Weekly proactive calling of stores to identify current issues and needs.
• Represent Murdoch’s in a positive and professional manner.
• Demonstrate “team” attitude.
• Exhibit strong follow-through on all tasks at hand.

Support Specialists will be called on to work outside the 8-to-5 day when the organization’s activities require IT support beyond those hours. IT Support Specialists may be on call during weekends or scheduled to work weekends with a weekday scheduled off.

Requirements:

As a Murdochian, you must...

• Effective technical problem-solving skills. Must be able to gather information, evaluate options and offer good solutions.
• Excellent customer service skills are a must. Must have patience and enjoy helping others.
• Computer software and hardware repair experience, including replacing failed components, reloading operating systems and applications.
• Basic network configuration.
• Able to learn modern technologies through self-study.
• Able to work independently.
• Have software application knowledge and be able to support MS Dynamics 365, MS 365 and other applications.
• Teamwork.
• Positive attitude.
• Actions and attitude aligned with Mission, Values, and Principles.

Physical Demands:

• Sitting for long periods of time.
• Repetitive wrist movements on keyboard.
• Close vision for PC work.
• Bending, carrying, and pushing.
• Heavy lifting (no more than 50-lbs).
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Ability to travel occasionally as needed for installation/repair/update of hardware.

Competitive Benefits + Compensation:

• Amazing Employee Discount on everything from clothes to power tools to pet food.
• Multiple Health Insurance* options to best suit your needs after 60 days.
• Dental & Vision options to complete your health plan.
• Life Insurance to secure your family’s financial future.
• Paid Vacation* allows you to relax and recharge.
• Holiday Pay throughout the year so you can celebrate with your family.
• Paid Sick Time** empowers you to stay home and focus on your health without losing pay.
• 401(k) with a generous 4% company match to help plan for retirement.
• Paid Parental Leave* to take time to bond with your family’s new addition.
• Community Giving Program matches your donations and provides paid volunteer hours.
• Wellness Program* saves you money by lowering medical premiums with credits earned.
• Training Program helps you expand your knowledge and skills with over 250 courses.
• Other various Voluntary Insurance Options.

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