IT Support Specialist – Hardware & Software

Job Summary:

The IT Support Specialist is responsible for maintaining, troubleshooting, and supporting all hardware and software systems across the organization. This role ensures smooth day-to-day technical operations, timely resolution of issues, and proper coordination with vendors and service providers.

Key Responsibilities:

• Install, configure, and maintain hardware (PCs, laptops, printers, peripherals).
• Provide support for operating systems, applications, and software updates
• Troubleshoot and resolve hardware, software, and network issues.
• Set up user accounts, email, and access permissions.
• Perform regular system checks, backups, and updates.
• Coordinate with vendors for repairs or IT purchases when needed.
• Document issues and solutions for reference.
• Connecting systems: Fully take part in the development and; integration of systems
• API Management: Integrate external services and third-party APIs
• Testing and Troubleshooting: Ensuring that integrated systems are operating correctly, fixing bugs, and improving compatibility.
• Monitoring, updating, and troubleshooting servers, whether they are on-premise or cloud-based

Skills & Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support (minimum 2–3 years preferred).
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Understanding of network systems (LAN/WAN), IP configurations, and basic server management.
• Excellent troubleshooting, communication, and time management skills.
• Ability to work under pressure and handle multiple tasks efficiently.

Job Type: Full-time